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Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and role

Global Technology (GT) is a distributed team of technologists across the world.

We build, run, and modernize the technology that powers eBay’s marketplace and platform, including product engineering, platform and infrastructure, data and AI, security, and reliability. Our vision is to unleash technology to create amazing customer experiences in a trusted marketplace.

Global Technology Business Operations drives alignment across teams to set goals, deliver initiatives and programs, and improve processes—enabling GT to run efficiently and optimally while cultivating a strong culture.

We own the operating system for the CTO organization. We translate strategy into execution, build mechanisms that scale a healthy org, and lead programs that transform how GT works across eBay. We catalyze innovation that elevates technology outcomes for customers.

About the role:

The Sr. Manager, Strategic Planning, Portfolio and Program Management is a strategic partner to the CTO's Chief of Staff and a key leader in the Office of the CTO. This role leads Global Technology planning while keeping leadership informed about the portfolio of organization-wide initiatives. It also manages the most sophisticated cross-functional efforts, requiring close coordination, handling dependencies, and clear accountability.

You will also modernize planning, reporting, and governance mechanisms to reduce overhead and improve speed and clarity through better tooling, data rigor, automation, and use of AI. In addition, you will lead ways of working improvements and enterprise interlocks that strengthen collaboration across GT and partner organizations, reduce friction, and improve execution clarity. This role operates in high trust environments where sound judgment, discretion, and influence without authority are essential.

What you will accomplish:

Strategic planning

• Own the strategic planning approach for Global Technology, including calendar, standards, and leadership alignment

• Drive clarity on priorities, tradeoffs, and success measures across GT and partner organizations

• Represent and advocate for engineering priorities in cross-functional and enterprise planning and operating forums with clear recommendations grounded in execution reality

• Evaluate planning effectiveness and continuously improve the process to reduce friction, improve clarity, and increase adoption

Portfolio visibility and initiative governance

• Maintain a trusted portfolio view of GT priorities, deliverables, resourcing assumptions, risks, dependencies, and operating health

• Establish and run portfolio governance mechanisms that keep initiative reporting consistent, outcomes focused, and decision ready

• Partner with Finance and People teams on capacity and headcount planning and hiring prioritization using structured, clear inputs

• Ensure leadership can quickly see what is on track, what is blocked, what has changed, and what decisions are needed

Program leadership for complex cross-functional initiatives

• Lead execution for high-impact initiatives that cut across teams, including integrated plans, dependency management, and partner alignment

• Drive delivery rigor through clear ownership, risk management, removing blockers, and strong operating rhythms

• Deliver measurable outcomes by setting clear achievements, keeping execution signals current, and closing programs with documented takeaways that improve future execution

Executive alignment, decision-making, and special projects

• Shape executive agendas and forums such as GT Ops Review into decision engines by framing options, tradeoffs, recommendations, and closed-loop follow-through

• Surface cross-team misalignment early and drive resolution through clear framing, customer alignment, and timely addressing when needed

• Lead ambiguous, time-sensitive, or high-visibility workstreams on behalf of GT leadership, driving them from definition to measurable outcomes

Operating mechanism modernization, efficiency, data, and AI

• Find opportunities to streamline planning, reporting, and governance, reducing manual effort through tooling, automation, and responsible AI use

• Build and scale repeatable playbooks such as templates, decision logs, governance standards, and reporting guidance that help teams self-serve and move faster

• Design and drive adoption of ways-of-working improvements, including decision rights, standards, and cross-org interlocks that reduce friction and increase accountability

What You Will Bring:

• Typically 10+ years in business operations, strategy & operations, management consulting, program leadership, product/engineering operations, or related roles (or an equivalent combination of education and experience).

• Track record leading cross-functional programs from definition through measurable outcomes.

• Strong communication skills and the ability to produce concise, decision ready materials for senior leaders

• Technical fluency across the software development lifecycle and modern engineering practices, with credibility in engineering discussions

• Strong analytical skills and proficiency in working directly in data, including Sheets or Excel and dashboarding or reporting tools

• Strong judgment and discretion to handle sensitive topics and ambiguous situations

• Analytical and structured problem-solving skills (able to synthesize qualitative and quantitative inputs).

• Experience in a large-scale, global engineering organization.

• Familiarity with operating models (portfolio governance, operating reviews such as WBR/MBR/QBR, scorecards).

• Experience designing or improving operating mechanisms (governance, decision rights, operating cadences, cross-org interlocks).

• Proficiency with portfolio and planning tools (e.g., Jira/Airtable/Jellyfish) and dashboarding/reporting tools.

Additional Details

The base pay range for this position is expected in the range below:

$126,800 - $204,000

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Remote roles are not eligible for U.S. visa sponsorship.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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