Your Opportunity as the Analyst, Transportation

The Transportation Analyst is responsible for ensuring real-time visibility and performance monitoring of all shipments. This role plays a critical part in daily transportation execution by proactively identifying service risks, resolving issues, and communicating shipment exceptions with urgency and accuracy. The ideal candidate thrives in a fast‑paced environment, excels at multitasking, and maintains strong working relationships across carriers, internal teams, and external partners.

Location: Orrville, OH Corporate Offices

Work Arrangements: Hybrid - onsite a minimum of 9 days a month primarily during core weeks as determined by the Company; maybe more as business need requires. (occasional weekend work once per month)

In this role you will:

• Daily Shipment Monitoring

  • Monitor carrier performance and load status across all transportation modes on a daily basis

  • Track loads using Transportation Management System (TMS), dashboards, tracking provider, and direct communication to ensure on‑time execution

  • Validate appointment adherence and proactively identify potentially late or at‑risk shipments

• Issue Identification & Resolution

  • Investigate and resolve routine and complex shipment issues, including delays, tracking gaps, equipment challenges, and routing discrepancies

  • Make decisions to replace carriers on failed or high‑risk shipments, evaluating cost, service risk, and operational impact on a case‑by‑case basis

  • Collaborate directly with carriers and internal transportation team to remove obstacles and keep freight moving

  • Escalate service failures and issues with urgency following established escalation paths

• Communication & Coordination

  • Provide timely, accurate updates on shipment exceptions to internal stakeholders, including customer service, planning, warehouse operations, and leadership

  • Handle a high volume of inbound and outbound communication with a calm, professional demeanor

  • Document all service exceptions, resolutions, and carrier responses within the TMS

• Performance & Compliance Support

  • Ensure carriers follow required communication, tracking, and service expectations

  • Assist in monitoring and reporting KPIs related to on-time performance, tracking compliance, and issue resolution

  • Support continuous improvement initiatives aimed at reducing late shipments and improving carrier reliability

What we are looking for:

Minimum Requirements:

• Bachelor’s degree

• At least 1 year of Transportation, Supply Chain, or CPG experience

• Proficient in Microsoft Office Tools

• Detail oriented, organized and ability to multi-task

Additional skills and experience that we think would make someone successful in this role:

• Written & Oral Communication – Willing to speak on phone and video conference

• Proven ability to work independently and with a sense of urgency in a fast-paced environment

#LI-JW1

#LI-Hybrid

The Right Place for You 

We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs. 

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We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, genetic information, age, national origin, disability status or protected veteran status.