We’re looking for an Anti-Fraud Assistant Manager to join our Integrated Compliance Services team at MBPS. In this role, you will support the ongoing enhancement and operational oversight of Manulife’s established Anti-Fraud Program. This role contributes to coordinating fraud risk management activities across segments, supports the implementation of fraud prevention, detection, and response protocols, and promotes consistent application of global best practices. The Assistant Manager partners with cross‑functional teams and senior stakeholders to support the organization’s commitment to ethical conduct and customer protection.

Position Responsibilities:

Program Leadership & Governance

• Support the execution of the Global Anti-Fraud Program in alignment with Global Anti-Fraud standards and policy.

• Participate in global and market Anti-Fraud Forums and Line1B meetings.

• Assist with centralized intelligence sharing and adoption of best practices across segments.

• Collaborate with 1st line teams to ensure effective implementation of fraud controls.

Risk Assessment & Reporting

• Support the periodic fraud risk assessment process, including guidance, consolidation, and reporting (e.g., Global Fraud Risk Heat Map).

• Monitor and report Key Risk Indicators (KRIs), fraud incidents, issues, and corrective action plans.

• Contribute to the development of fraud dashboards, metrics, and reporting frameworks.

• Analyze fraud incidents and trends to inform strategic decisions and control improvements.

Operations & Incident Management

• Coordinate and support Anti-Fraud Operations in managing fraud incidents and response protocols.

• Work with Line1B teams, Segment Control Teams, and Investigative Services to ensure timely and effective fraud investigations.

Policy & Strategy Development

• Draft, update, and enforce fraud-related policies, procedures, and standards.

• Support the implementation of the long-term fraud risk management strategies aligned with organizational goals.

• Provide subject matter expertise on fraud-related regulatory changes and implications.

Training & Awareness

• Help promote fraud awareness through training programs, forums, and internal communications.

Technology & Analytics

• Support the development and implementation of fraud analytics tools and technologies.

Team Leadership & Stakeholder Engagement

• Support a culture of integrity, accountability, and continuous improvement.

• Engage with internal stakeholders (e.g., Internal Audit, Legal, Risk) and external partners (e.g., regulators, law enforcement) as needed.

Required Qualifications:

• Minimum 4–6 years of experience in fraud risk management, compliance, internal audit, or related fields.

• Experience supporting cross‑functional initiatives and contributing to regional or global programs.

• Bachelor’s degree in business, Banking, Finance, Risk Management, or related discipline.

• Amenable to work on a dayshift or midshift schedule.

Preferred Qualifications:

• Understanding of fraud risk management frameworks, controls, and investigative protocols.

• Strong stakeholder engagement and communication skills.

• Ability to analyze complex data and identify trends and emerging risks.

• Experience in policy development, training delivery, and cross-functional coordination.

• Proficiency in using risk management tools (e.g., Archer) and data analytics platforms.

• Analytical and solution‑oriented mindset, with the ability to support problem‑solving and continuous improvement initiatives.

• Background in banking, financial services, or insurance is preferred.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.