Fresenius Medical Care is a people business. Our success depends on having the best and brightest employees, and helping them attain their personal and professional goals while delivering excellence in patient care and business results. Our employees embody our culture which is based on core values supporting our promise to improve the quality of life of every patient every day. These core values are: We Care. We Connect. We Commit.
Your responsibilities:
- Managing the day-to-day activities of Order to Cash team in alignment with Service Level Agreements.
- Providing support to Teams and the Transformation Team in project implementation when required.
- Acting as 1st level of escalation for responsible countries.
- Lead, manage, and mentor credit control teams , ensuring high performance.
- Provide training and development opportunities for staff to enhance their skills.
- Identifying opportunities for improving transaction processing efficiency with Credit
- Empower the Global Credit Policy in the relevant region and handle 1st Level escalations accordingly.
- KPIs and reporting to the EMEA Credit & Collection Manager.
- Preparation of regular updates for internal and external customers.
- Planning the development of Team members.
- Ensuring team compliance with requirements and deadlines.
- Monitor debtor balances, DSO, and past‑due receivables to ensure timely collections and reduce outstanding debt.
- Monitor and review credit limits in compliance with the Global Credit Policy and make sure these credit limits are communicated with the relevant region.
- Monitor and advice on the local portfolio’s including the A/R report and communicate pro-active recommendations with ultimate purpose to minimize losses.
- Responsible for timely and accurate aging reports and calculation of bad debt reserve.
- Analyze regional debtors’ performance and provide insights to senior leadership.
- Drive timely collection of receivables and reduce overdue accounts.
- Manage escalated credit and payment issues from key customers in the region.
- Collaborate with local teams to address language, legal, and cultural differences in debt recovery processes.
- Support EMEA Manager to Prepare and present regular reports on DSO (Days Sales Outstanding), aging debt analysis, and cash flow forecasts.
Our requirements:
- University degree in Economics, Finance, Accounting or a related field, or equivalent professional experience
- Strong hands‑on experience and solid understanding of Order‑to‑Cash processes, ideally gained in an SSC / BPO or similar high‑volume environment
- Proven experience in supervising Order‑to‑Cash (O2C) processes and managing teams in a complex, high‑volume shared services environment.
- Ability to communicate clearly and effectively with different stakeholders, both within Finance and across the organization
- Very good interpersonal skills, positive attitude, self‑confidence and enthusiasm
- Strong team player who contributes to a positive working atmosphere, is able to motivate others and collaborate in a multicultural environment
- Passion for continuous learning, with the ability to quickly understand new topics and adapt to complex or changing tasks
- Analytical mindset and ability to see the bigger picture, supporting sound decision‑making in a dynamic environment
- Basic capabilities in change management, negotiation and constructive conflict handling (with support and coaching)
- Strong internal customer focus and service‑oriented mindset
- Willingness to support performance monitoring against SLAs and process improvements
- Very good knowledge of SAP
- Good understanding of accounting principles (IFRS)
- Very good command of English, with confidence in a business environment (minimum C1)
Our offer:
- Flexible working hours (start between 6:30 a.m. - 10 a.m.)
- Hybrid working mode (2 days per week in the office)
- Private medical care in LuxMed
- PZU life Insurance (voluntary insurance)
- Unlimited international travel Insurance (with a global range)
- Benefits System platform (120 points / month for multisport card, cinema tickets, online shopping etc.)
- Language courses reimbursement (up to 70% of course reimbursement)
- Studies reimbursement (up to 50% of study reimbursement)
- Work abroad possibility (up to 30 days / year)
- Recommendation programme (2000 PLN or 2500 PLN for successful recommendation)
- Holiday allowance (up to 1000 PLN / year)
- Childcare refund (up to 1200 PLN / year)
- Glasses and contact lenses reimbursement (500 PLN per year)
- Occasional gifts (e.g. 1st year anniversary gift)
- Office team building activities and events
- Employee Assistance Programme