Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Network Operations & Service Management
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Job Description: The NetScaler Load Balancer Engineer will be responsible for designing, configuring, maintaining, and optimizing Citrix NetScaler (now Citrix ADC) appliances to ensure high availability, security, and performance of enterprise applications and services. The role involves close collaboration with network, application, and security teams to deliver reliable load balancing and traffic management solutions. Key Responsibilities: • Design, implement, and manage Citrix NetScaler (ADC) load balancing solutions for web and application services. • Configure L4–L7 load balancing, SSL offloading, content switching, and GSLB. • Manage NetScaler Gateway for secure remote access and authentication. • Integrate NetScaler with Active Directory, RADIUS, LDAP, and MFA solutions. • Troubleshoot application delivery and traffic flow issues across multiple environments. • Monitor and optimize load balancer performance, health checks, and SSL certificate renewals. • Develop and maintain documentation — configuration guides, topology diagrams, and operational procedures. • Implement and support NetScaler policies, responder actions, rewrite policies, and session persistence. • Ensure high availability (HA) and disaster recovery (DR) readiness of load balancing infrastructure. • Collaborate with application teams during deployment and migration activities. • Perform firmware upgrades, patching, and proactive maintenance on NetScaler appliances. • Maintain compliance with organizational security and change management policies. Required Skills and Experience: • 3–7 years of hands-on experience with Citrix NetScaler / Citrix ADC. • Strong understanding of TCP/IP, DNS, HTTP/HTTPS, SSL/TLS, and routing concepts. • Experience with Load Balancing (LB), Content Switching (CS), and GSLB configurations. • Knowledge of NetScaler Gateway / VPN, authentication mechanisms, and AppFlow / Insight Center. • Familiarity with scripting (Python, PowerShell, or Bash) for automation is an advantage. • Experience with network monitoring tools (SolarWinds, Nagios, Splunk, etc.). • Strong troubleshooting and analytical skills with experience in packet capture tools (Wireshark, nstcpdump). • Excellent communication and documentation skills.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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