Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented below is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

Salary range (but not limited to):

47,100 - 57,500

 

About the role

We are looking for a Customer Service Representative II to join our growing team! (12 month contract)

What you'll do here:

• Answer call and email inquiries in a timely manner and adhere to service standards and maintain quality interactions

• Act as a subject matter expert for our Intact systems & products, including any system enhancements or new product launches

• Support the use of Intact's Broker Technology including Contact, eDocs, Broker Portal & EDI Download

• Log calls and identify potential training needs, system issues and system response times

• Based on these technical trends & feedback from brokers on underwriting issues, provide recommendations to improve processes

• Liaise with internal business partners on training requirements for usage improvement improve usage and Broker experience

• Maintain usage reports on services & call types

What you bring to the table:

• At least 2 years experience in a customer service role

• Prior call center and insurance experience is considered a strong asset

• Working towards Chartered Insurance Professional (CIP) designation considered an asset

• Passionate about customer service and delivering an exceptional experience over the phone

• A problem solver who will identify needs, troubleshoot effectively, and take accountability for providing solutions

• An excellent written and verbal communicator

• Strong team player with a positive attitude, with adaptable time management skills

• High computer literacy, including working knowledge of MS Office product suite

Il s'agit d'un nouveau rôle au sein de notre équipe en plein croissance | This role is a new member of our growing team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.