Location: Covington Support - 109 Northpark Blvd., Covington, LA 70433

You want Benefits? You’ve got it! Our generous benefits package includes: 

• Medical, Dental, Vision, and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs

• 401 (k) with generous company match

• 13 days of paid time off (PTO) & 8 Paid Holidays (NOTE: PTO increases with tenure!)

• 100% employer paid Life Insurance and Long-Term Disability Insurance

• Paid Parental Leave

• Fully Funded Tuition Education Programs

• Bonus Programs that include Employee Recognition and Referrals, Summer Madness, and Annual Performance

• Employee Stock Purchase Plan

• Employee Discounts and much more!

Job Summary:

Analyzes user reported system and data issues, documents reproducible examples, finds root causes and escalates and/or assists in resolving software operational problems.

Responsibilities:

• Communicate with distribution system users to get details of issues, attempt to reproduce and isolate errors, and escalate issues as needed to ensure timely resolution.

• Assist in writing detailed descriptions of user needs, program functions, and steps required to perform various system functions.

• Work with vendors, Application Administrator or Software Analysts to plan, develop, test, and document computer programs, applying knowledge of programming techniques and computer systems.

• Ensure service level agreements with vendors are documented, measured, and reported by proactively managing and tracking the open “glitch” list.

• Interact with hardware, UNIX, network, and other IT support staff to research problems and find solutions.

• Assist in researching new technologies and recommend and/or apply these to solve business problems.

Qualifications:

• Bachelor’s Degree in Computer Science or related discipline or proven and progressive success in Information Technology or software support responsibilities.

• Minimum 2 years operation knowledge of ERP (Enterprise Resource Planning) system functionality, including Sales Order Entry, Inventorying, Purchasing, Distribution, Financial, Accounting, etc.

• Working knowledge of UNIX (AIX), NT and Windows, data networking, Unidata Query, Basic, System Builder 4GL software, SB Report Writer and programming techniques.

• Ability to help lead and coordinate projects and functions.

• Demonstrate professional verbal and written communication skills.

• Good personal organizational skills.

• Ability to absorb and implement new technologies.

Company Overview

POOLCORP is the leading business-to-business distributor of swimming pool and landscape supplies, equipment, and related outdoor living products. Through our subsidiaries, SCP Distributors LLC, Superior Pool Products LLC, and Horizon Distributors Inc., we operate in more than 445 wholesale Sales Centers worldwide with nearly 6,000 employees serving the needs of customers by offering a wide array of products and value-added support.

Our Covington, LA headquarters provides exceptional support (i.e., IT, HR, Finance, Marketing, Legal, Purchasing, Sourcing, etc.) to each of our Sales Centers.  Our extraordinary company culture encompasses a high work ethic, an entrepreneurial spirit, and a community presence all within a family-oriented work atmosphere.  At POOLCORP, we strive to employ only the very best. 

Why POOLCORP? 

Because it’s a place where you can make an impact and grow!  At POOLCORP you’ll find a wealth of opportunities that support your individual and long-term career goals.  Our stable work environment is further enhanced by our generous compensation and benefits package.  Publicly traded since 1995, POOLCORP is a global organization with a long history of continuous success - clearly making it an industry leader – in so many ways!

 
So, end your job search here – at POOLCORP – Where Outdoor Living Comes to Life!

Bilingual, Military, Military Spouses and Veteran applicants are strongly encouraged to apply! We understand the uniqueness of hiring military personnel and veterans and will support him/her in the time of duty or with the transition into new civilian professions. 

All offers to external candidates for employment are contingent upon the successful completion of pre-employment drug testing and background verifications before employment is finalized.

POOLCORP, including all its subsidiaries, is a drug-free company and Equal Opportunity Employer – By Choice. The Company understands, respects, and values diversity – unique styles, experiences, identities, ideas, and opinions – while striving to be inclusive of all people. This commitment is critical to our success as a global company as we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Hiring and promotional decisions are based solely on the qualifications required for the job to be filled.