SparkCognition is looking for an IT Support Specialist to help manage SparkCognition’s corporate IT resources and end-users. The ideal candidate has experience working within a ticket management system and handling employee onboarding/offboarding activities. The position offers opportunities to continue growing by learning new technologies and learning from experienced Engineers as we build new solutions.

You Will:

• Provide tier 1 end-user support, resolve helpdesk tickets, and manage employee on/offboarding.
• Install & troubleshoot laptops, printers, & conference room equipment.
• Update documentation procedures for standard processes (on/offboarding, conference room preparation, hardware purchases, and inventory management).
• Shadow senior team members to continue learning technologies & everyday tasks.
• Manage conference rooms: clean-up & organizing, all-hands meeting preparation, update cameras & iPads, and A/V troubleshooting.
• Manage onboarding process: Create an account, build a machine, access, set up desks, provision SaaS apps, etc.
• Manage offboarding process: Disable accounts, Backup user home directories, rebuild machines, disable building access, etc.

You'll Have:

• Experience installing and supporting PCs & Macs, software, and conference room equipment.
• Strong troubleshooting and problem-solving skills
• Fundamental knowledge of Active Directory, remote access tools, public cloud, networking, G-Suite, and Office 365
• Strong written and verbal communication skills
• Eager to learn, produces high-quality work, and a self-driven personality
• 1+ year experience in an IT Support or Desktop Support role