Posted:
7/22/2024, 5:00:00 PM
Location(s):
Sofia, Sofia-City, Bulgaria ⋅ Sofia-City, Bulgaria
Experience Level(s):
Junior ⋅ Mid Level
Field(s):
Product ⋅ Sales & Account Management
Description -
*Please be informed that this is a maternity cover position!
Job scope/summary:
Applies basic to intermediate customer support skills and understanding of sustainability topics to support sales and customer inquiries and sales bids relating to sustainability topics. Acts as a team member by providing information, analysis, and recommendations in support of team efforts. Exercises independent judgment within defined parameters. Is comfortable working in a high-volume environment with time-bound customer and sales requirements. Can support and analyze requirements and ensure that customer expectations are met or exceeded.
Job specifics/responsibilities:
Manages day-to-day sales sustainability requests (e.g., RFP, bid, and general questions) and resolution of customer issues (e.g., customer-specific responses, sales support materials
Manages open tickets/issues resolution and reaches out to support resource points across the company; communicates status and escalates issues as necessary.
Resolves customer inquiries for all HP business and focuses on regional and or global customers using subject matter knowledge and analysis
Completion of team projects, largely focused on researching and collating information on specific sustainability topics
Maintenance of team resources, e.g. SharePoint, FAQs, training materials and Ticket database
All other legally permissible tasks requested by the manager
Key deliverables/accountabilities:
Meet customer and sales demands to provide quality responses to bid requests and tenders.
Education (degree) and professional experience required:
First level university degree with recommended focus in business or finance.
Typically, 0-2 years of experience in a related field.
Other requirements:
Fluent English (both written and verbal)
Fluent Italian or Portuguese (both written and verbal) could be an asset (not mandatory)
Personal skills and qualities:
Good communication skills (e.g. written, verbal, presentation).
Developing knowledge of internal processes and policies.
Basic understanding of local legal compliance issues.
Intermediate problem-solving and analytical skills.
Good teamwork skills.
Intermediate time management skills.
Developing project management skills.
Developing mentoring and coaching skills.
Technical skills (procedures and documents the employee has to be acquainted with):
MS Office
Reporting tool /Data management
*Please be informed that this is a maternity cover position!
We’re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create!
This is to inform you that HP Inc. Bulgaria EOOD (“HP”) is personal data controller. Some of the information that you provide voluntarily is personal data and falls under the protection regime under the General Data Protection Regulation and the Bulgarian Personal Data Protection Act. The personal data provided by you will be processed for the purposes of the selection process as well as in respect of any future contract of employment between you and HP. HP takes the responsibility to handle, use and store your personal data, ensuring its protection and confidentiality.
#LI-POST
Job -
Public AffSchedule -
Full timeShift -
Standard Shift (Bulgaria)Travel -
NoRelocation -
NoEqual Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement
Website: http://www.hp.com/
Headquarter Location: Palo Alto, California, United States
Employee Count: 10001+
Year Founded: 1939
IPO Status: Public
Last Funding Type: Post-IPO Equity
Industries: Computer ⋅ Consumer Electronics ⋅ Hardware ⋅ IT Infrastructure ⋅ Software