Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

The IT Service Management Office team has a great opportunity for a high energy ServiceNow Software Engineer who is passionate about being a part of a high performing team that builds, maintains and develops software that enables IT Service Management practices that drive great user and stakeholder experiences and productivity. This is a highly collaborative role, where you will assist in leading the work across the ITSM organization and the larger technology enterprise to improve existing practices and define and implement new and emerging ITSM strategies and solutions. This role requires strong strategic thinking, cross group collaboration and a drive to offer solutions to benefit the company as a whole.

As a Senior ServiceNow Developer you will apply your extensive knowledge of ServiceNow to develop applications to deliver enterprise-wide business processes to our organization. The ideal candidate is a master of ServiceNow development and administration. This candidate possesses the skills and essential knowledge necessary to design and build applications and services as part of an agile development team. Working across the platform, this role delivers new functionality and innovative solutions, and is a lead contributor in the entire development life cycle.

The ServiceNow software engineer is part of a larger team delivering IT Service Management practice governance and solutions to address and meet requirements of the larger organization, including industry specific audit requirements. Focus on translating specific business requirements into technically enhanced and executable processes that are ITIL based.

You will get an opportunity to work closely with data and partner with internal teams as well as ITSM tools to continually drive feature and capability improvements. This is a challenge like no other, joining the team from the ground and because of your proximity to your partners and stakeholders; in some cases, the customer will be you.

The ideal candidate will be a self-driven individual with strong technical acumen, relationship building skills, and understanding our business:

• Demonstrates a growth mindset and takes pride in creating an environment where everyone does their best work and feels empowered to bring their authentic selves
• Passionate about making others successful
• Customer-obsessed with the focus to cut through the noise and build what our stakeholders’ need and not always what they want
• Excellence in leading partner collaboration across multiple teams both within and outside our organization boundaries

Responsibilities

• Design / Develop ServiceNow Forms and Tables as well as Modules.
• Develop under Scoped Applications working with ServiceNow Studio.
• Develop Workflow / Flow Design where required to drive Approvals and Process Lifecycle.
• Assist in developing systems integrations and process automation with External system REST APIs.
• Design, create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each (including CMS/Service Portal).
• Support the standup, configuration and implementation of ServiceNow’s ITSM, ITOM, ITAM, and CSM modules.
• Orchestrate and automate tasks in ServiceNow
• Support re-engineering activities to move legacy ticketing and ITSM capabilities into ServiceNow
• Design, create and configure Notifications, UI Pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow.
• Assist with design, creation and cataloging of business process flows
• Work with product owners/stakeholders to design scalable solutions that meet business requirements and can be easily maintained
• Document and maintain functional business requirements, process flows and business use cases.

Qualifications

Required Qualifications

• 5+ years of development experience scripting/coding (JavaScript preferred)
• 2-3+ years of ServiceNow development experience to include designing, creating and configuring business rules
• Experience configuring core ServiceNow modules in an enterprise environment including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions
• Experience with DevOps/DevSecOps and CI/CD implementation.
• Experience in the SDLC methodology, Agile SCRUM, code development methodologies, test cases, test execution and deployment
• Experience in ServiceNow’s ITSM modules, the CMDB and ServiceNow’s Common Service Data model (CSDM)
• Possess an in-depth knowledge of implementing ServiceNow Architecture
• Possess an in-depth knowledge of Scoped Applications Development in ServiceNow
• Possess an in-depth knowledge of ServiceNow Scripting (JavaScript, Jelly)
• Familiar with Service Oriented architecture and web services integration (SOAP, WSDL, REST)
• Experience creating ServiceNow update sets, promoting and testing through multiple instances and into production
• Comprehensive understanding of Service Management processes
• Excellent analytical and creative problem-solving skills
• Technically savvy and able to design and build applications that meet business goals and objectives
• Experience taking business requirements and converting them into ServiceNow platform capabilities
• Self-motivated, creative problem-solver who can adapt to new technologies and evolving customer requirements
• Capable of working independently as well as in a team environment
• Able to communicate (verbal and written) in a clear and concise manner, tailoring the communication appropriately to the intended audience
• Excellent active listening skills
• Capable of dealing with and managing conflict
• Able to work effectively in an environment with many competing and high priority demands
• ITIL v4 Foundation Certification
• BA/BS Degree in Information technology or a related discipline or comparable combination of education and successfully demonstrated experience

Preferred Qualifications

• ServiceNow Certified Application Developer
• Experience with JIRA, Git and Confluence

Benefits:
Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/

At this time, we are unable to offer visa sponsorship for this position. Candidates must be legally authorized to work for any employer in the United States (or (applicable country) on a full-time basis without the need for current or future immigration sponsorship.

This role is eligible to be primarily remote within the United States.  However, candidates must reside within a reasonable commuting distance to one of our office locations, as occasional on-site presence may be required for team meetings, training sessions, or company events. 

 #LI-Remote

$83,500.00 - $120,000.00
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].