The Customer Service Coordinator is a specialized, highly trained member of the Service Department's Client Care Center, tasked with handling inbound service reservation calls, confirming service reservations, and performing various outbound follow-up calls. This role requires outstanding communication skills, a cheerful disposition, and the ability to articulate clearly, all while supporting the goals and vision of the team.

Responsibilities:

• Promptly and professionally answer inbound calls and emails to provide an exceptional client experience, resulting in scheduled appointments with the service team.

• Master and follow all training materials, including inbound service call guides and word tracks, to accurately answer guests' questions.

• Stay current with service specials, direct mail pieces, and recall notices from the manufacturer.

• Search for answers to guests' questions before transferring the call to a Service Advisor.

• Perform outbound follow-up calls for due and overdue service clients, campaigns, Special Order Parts notifications, “we-owes” scheduling, and any additional outbound calls requested by management.

• Attend 100% of any certification training.

• Work flexible hours and be timely, adhering fully to the set schedule. Required to work on weekends.

Qualifications:

• Outstanding communication skills with a positive and enthusiastic disposition.

• Ability to speak articulately and project a positive attitude in the face of change.

• Solid work ethic and a “can do” attitude.

• Enjoy conducting outbound telephone calls with enthusiasm.

• Commitment to supporting the goals and vision of the team.

• Ability to work flexible hours and maintain punctuality

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