Work Location:

Canada

Hours:

35

Line of Business:

TD Insurance

Pay Details:

We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

TD Insurance is part of TD Bank Group, one of Canada’s largest financial institutions. TD Insurance helps protect clients from the‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance. With morethan three million clients, TD Insurance authorized products and services are available online, over the phone, and through anetwork of more than 1,000 TD Canada Trust branches.
In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of thetop home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life andHealth business is the number one provider of critical illness insurance and direct life and health insurance in Canada.
At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over4,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help youto grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development istaken seriously. More than just a job, we offer rewarding careers.

Job Details
Reporting to a Team Leader, Claims Services, the Residential Field Analyst is responsible for the handling of residential fieldclaims requiring on-site inspections; scoping of damages, assigning appropriate contractor or supplier as required; meeting withthe insured to provide guidance to facilitate claim settlement.

Manages and settles residential field claim files in accordance with operational standards.
Provides personal client service while settling claims with the insured.
Completes estimates, and negotiates with contractor(s) on residential repairs.
Controls expenditures on all claim settlements.
Assists internal and external colleagues during busy periods as required.

Job Requirements
You have a thorough knowledge and understanding of the home insurance policy coverage.
You have a thorough knowledge of residential construction procedures and restoration practices.
You have strong client service orientation.
You demonstrate superior interpersonal and communication skills.
You have sound problem-solving and analytical skills.
You have effective negotiation skills.

You have knowledge and understanding of residential insurance as it applies to a claims environment.

You have working knowledge of Xactimate Estimating software and Xactanalysis.

You have knowledge of construction process & materials.

You demonstrate superior interpersonal and communication skills.

You have sound knowledge of problem solving techniques.

You demonstrate the ability to adapt to changing situations.
You have the ability to exercise good judgement in the settlement of claims.
You have excellent organization and time management skills.
You have solid computer skills.
You have a sound knowledge and experience in handling structural claims
You must have a clear Drivers Abstract

EXPERIENCE AND / OR EDUCATION
3+ years prior Experience as a field adjuster 

College/University degree would be an asset.
Experience as an estimator with in the restoration industry
Completion of CIP or IICRC courses is an asset

Completed HAAG certification (reviewer or inspector) or a equivalent course

Who We Are

As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.

TD Insurance offers a wide range of products, including General Insurance and Life and Health. More than four million customers count on us.

As the largest direct to consumer insurer in Canada, we are always innovating and providing exciting and rewarding career opportunities for our Canada-wide workforce.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more
 

Additional Information:

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation 
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement:

N/A.