Job Description

 

The Business Analyst – Automation, Analytics & AI (BA – AA & AI) supports the identification, delivery, and sustainment of country-level automation, analytics, and AI solutions that enhance clinical trial operations. Working under the guidance of the Clinical Research Director (CRD) and in close collaboration with the RRO Automation Analytics & AI Lead (RAAI Lead) and Senior Business Analysts, the role assists with business case preparation, data analysis, dashboard/report building, workflow documentation, solution testing, training, and user support.

The BA – AA & AI helps ensure solutions are compliant, adopted, and continuously improved and may be involved in supporting alignment and scalability for regional and global solutions. As needed, the BA – AA & AI may also support initiatives driven by Regional Operations teams, such as Global Site Agreements (GSA), Global Trial Optimization (GTO), Global Sites Budgets and Payments (GSBP) and Essential Document Management (EDM).

 

Key Responsibilities:

• Intake & analysis support

• Assist in compiling business cases, gathering requirements, mapping processes, and documenting user stories and acceptance criteria.

• Conduct data exploration and prepare baseline metrics to define problem statements and expected benefits.

• Verify with relevant central repositories and teams if there are similar tools to avoid duplication; summarize reuse opportunities and recommendations for the Sr. BA – AA & AI and RAAI Lead.

• Solution build & testing

• Build and maintain country dashboards and basic automations under supervision using approved platforms.

• Prepare test scripts, perform user acceptance testing (UAT) coordination, and document outcomes; support validation and release documentation.

• Support configuration and minor enhancements; triage user feedback and escalating defects/issues as needed.

• Reporting & metrics

• Produce routine operational reports and Key Performance Indicators (KPI) dashboards; maintain data definitions and refresh cadence.

• Track solution performance metrics (e.g., adoption, data quality, cycle time) and prepare updates for stakeholders.

• Compliance & change support

• Ensure adherence to ICH GCP, Company policies, and local regulations in documentation and solution usage.

• Support change management activities (training materials, user guides, quick reference content) and deliver end-user training sessions.

• Collaboration

• Collaborate with country, regional and headquarters teams, such as Sr. BA - AA & AI / RAAI Lead, and Global Clinical Data Integration (GCDI) / Information Technology (IT) partners; share learnings and templates with peers.

 #LI-DNI

Required Skills:

Adaptability, Adaptability, Automation, Business Case Development, Business Data Analytics, Business Intelligence (BI), Clinical IT, Clinical Research, Clinical Site Management, Clinical Site Monitoring, Clinical Study Management, Clinical Trial Compliance, Clinical Trials, Clinical Trials Logistics, Data Analysis, Data Analytics, Drug Development Research, Good Clinical Data Management Practice (GCDMP), Interpersonal Relationships, Key Performance Indicators (KPI), New Technology Integration, Project Management, Regulatory Compliance, Regulatory Training, Release Documentation {+ 1 more}

Preferred Skills:

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Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

No Travel Required

Flexible Work Arrangements:

Hybrid

Shift:

Not Indicated

Valid Driving License:

No

Hazardous Material(s):

NA

Job Posting End Date:

06/18/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.