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Position Summary

Exciting opportunity for a Dispensing Pharmacy Operations Manager in our Mount Prospect, IL Specialty Mail Order Pharmacy!

The Pharmacy Operations Manager responsibilities include but are not limited to:

• Direct the filling and shipping areas of the Fulfillment Center to ensure that prescriptions are filled and shipped accurately and efficiently
• Ensure efficient “throughput“ of work within the filling, quality control and shipping areas.
• Ensure that prescription orders flow through the Fulfillment Center to meet customer deadlines and ensure accurate and timely delivery.
• Facilitate communication for problem resolution and changes occurring in the organization that may impact the workflow of the Pharmacy/Fulfillment areas.
• Oversees compliance with State and Federal regulations for designated teams.
• Manage the P & L to ensure profitability throughout the process.
• Meet with managers and directors of other departments to discuss cross-departmental issues and identify potential solutions.
• Communicate major changes within Fulfillment to other affected departments.
• Resolve escalated customer service issues.
• Provide motivation and management direction to staff to promote teamwork and customer service.
• Provide education/training opportunities to allow personal growth
• Responsible for staff adherence to policies and procedures
• Actively participate in the interviewing and selection of staff.
• Provide coaching and counseling or disciplinary action when necessary.
• Challenge team leaders to identify areas for improvement and potential solutions to issues within the Pharmacy
• Work with Materials Management to review and monitor contracts and product acquisition.
• Monitor and review current contracts for pharmaceuticals, shipping, and other related supplies and services.
• Determine appropriate cost levels and standards of products and services to be obtained.
• Meet with vendors to ensure contract adherence and to negotiate enhancements to services provided.

Required Qualifications

* 3+ years experience in production/operations/retail/mail order environment in a leadership role
* Proven ability to evaluate work and process flow to ensure optimal efficiency.
* Proven experience in a high intensity, fast paced production environment.
* Proven ability to effectively manage people and provide team leadership.
* Licensed Pharmacist in good standing with Illinois Board of Pharmacy in the State of Illinois.

Preferred Qualifications
Specialty Pharmacy exp.

Education

Pharmacy degree from an accredited college of pharmacy

Pay Range

The typical pay range for this role is:

$110,467.50 - $237,930.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.  
 
For more detailed information on available benefits, please visit Benefits | CVS Health

We anticipate the application window for this opening will close on: 11/09/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.