Role Responsibilities

In this role, you will be responsible for the coordination and management of Compliance regulatory examinations, internal and external audit for Western Union. The position serves as a key liaison and will partner with cross-functional stakeholders to facilitate exam/audit readiness, manage request for information, oversee response tracking, and ensure the timely fulfillment of remediation activities and regulatory obligations.

Key responsibilities include:

• Lead the coordination and management of regulatory examinations and audits (internal and external), partnering with Compliance and cross-functional stakeholders to facilitate the timely submission of audit and examination related materials, coordinate management responses which may include remediation program, and drive solution-based discussion of AML/CTF compliance issues through effective stakeholder engagement and problem-solving.
• Manage and track regulatory examination and audit requests, including coordinating information requests, validating factual accuracy of findings, and driving remediation activities through completion to ensure timely resolution, accountability, and global consistency.
• Serve as the central point of coordination for compliance-related examinations and audits globally, maintaining comprehensive records including remediation evidence, and centralized reporting repositories to ensure accurate recordkeeping and regulatory exam/audit readiness.
• Support global Compliance reporting to provide enterprise-wide visibility and oversight of regulatory risks, examination/audit results, and remediation programs to support consistent compliance practices across all regions.
• Monitor and report on remediation progress and emerging compliance risks, escalating issues as appropriate and supporting the implementation of sustainable corrective actions to strengthen the overall compliance framework.
• Partner with business stakeholders to demonstrate the effectiveness of Western Union’s AML/CTF Program, supporting due diligence and compliance requirements for new and existing clients, agents, banking partners, and other strategic relationships.
• Support local Compliance teams in fulfilling regulatory obligations and compliance requirements, providing coordination and guidance based on the global WU AML/CTF program approach, as needed.

Role Requirements

• Bachelor’s Degree with minimum 5-10 years of experience in Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) area from a Money Service Business, Banking Institution, or Electronic Money Institution background.
• At least five (5) years of experience managing complex projects and programs, including the design, coordination, and delivery of regulatory, compliance, audit, or risk management initiatives across multiple stakeholders.
• Strong organizational skills, analytical and detail oriented.
• Excellent verbal, written, and interpersonal communication skills. 
• Must be comfortable working with diverse culture environment and a willingness to accommodate global time zones, when required.
• Must be able to perform independently with minimal supervision. 
• Must be able to balance extreme pressure and deadlines with constantly changing priorities.  
• Must be multi-tasked oriented.