At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

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Job Function:

MedTech Sales

Job Sub Function:

Clinical Sales – Surgeons (Commission)

Job Category:

Business Enablement/Support

All Job Posting Locations:

Johannesburg, Gauteng, South Africa

Job Description:

Key Responsibilities

• To gain MS, increase CARTO case and drive increased value per case
• Collaborate with Clinical Sales Lead in building account plans and execute with excellence
• Track and analyse sales according to guidelines from Clinical Sales Lead, using Sales Analysis reports and platforms
• Manage orders, backorders, stock and consignment, as per company and hospital agreements/contracts. Be compliant with company stock management targets.
• Manage and track hardware placements, work with company clinical engineering and hospital technical services departments
• Support the customer in the use of specific products during cases, coach on product usage
• Represent the product portfolio to the customer in a competent & professional manner
• Focus on customer ‘training’ to achieve account 
• Optimize practitioner efficiency through optimal product usage
• Maintain annual certifications and new product training, as required, to ensure proficiency.  Pass rate to be achieved on all tests and exams.
• Prioritize and appropriately respond to requests in a high-stress environment.  
• Be prepared to travel and support cases as business requires over and above allocated accounts

Field Service Engineer

• Execute installation, configuration, and commissioning of technology
• Proactively identify potential trouble spots and failure modes and design mitigations and preventive controls to minimize risk.
• Triage, manage, and resolve support cases related to new technology; provide timely escalation and effective resolutions.
• Ensure installation and operations comply with security, privacy, and regulatory requirements; implement change control as needed.
• Manage vendor relationships for technical support, firmware updates, and escalation paths.
• Be available for on-call support or field visits as part of the deployment and post-launch stabilization phase.
• Communicate clearly with non-technical stakeholders, translating complex technical issues into actionable business implications

Service and Maintenance

• Perform corrective maintenance, address breakdowns, and identify root causes to maximize equipment uptime and service Cardiovascular equipment in the field.
• Enhance troubleshooting skills
• Complete assigned work orders and maintain up-to-date records of customer accounts and key contacts.

Required Skills

• Proven sales success within the EP medical environment advantageous
• Ability to work under pressure and be target driven
• Must be self-disciplined, organised
• Fluent in English both verbal and written communication.
• Can work independently with a sense of individual drive.
• High learning agility
• Degree in Clinical Engineering

 

 

Required Skills:

 

 

Preferred Skills:

Business Behavior, Communication, Consulting, Cross-Selling, Customer Centricity, Customer Effort Score, Customer Retentions, Execution Focus, Goal Attainment, Hospital Operations, Innovation, Market Research, Medicines and Device Development and Regulation, Sales, Solutions Selling, Sustainable Procurement, Vendor Selection