RELATIONSHIP EXECUTIVE
 

Salary: £26,000 - £28,000

Department: Marketing, Fundraising and Engagement

Reports to: Divisional Manager – Division 3

Location: Home-based in England. The Division covers Central England & Wales incl. Birmingham, Worcester, Cheltenham, Oxford. Candidates are required to live on patch or within 20 miles of the border.

Hours: 35 hours per week

Contract type: Permanent

Closing date: Sunday 1 September 2024, 23:55

Interview date: w/c 9 September 2024

Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

At Cancer Research UK, we exist to beat cancer.
 

We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That’s why we’re looking for someone talented, someone who wants to develop their skills, someone like you.
 

We have an exciting opportunity for you to join us as a Relationship Executive. In this role, you’ll work on managing individual, group and corporate supporter relationships. You’ll provide an exceptional level of service, predominantly over the phone and by mail and email, to help maximise in year and lifetime value, and transition relevant supporters to Relationship Managers to extend their journey with us.
 

What will I be doing?

• Managing initial and ongoing contact for low, mid value and light touch relationships including and not limited to individuals, fundraising groups, corporate organisations, and Free Will service acquisitions within the region

• Providing excellent customer service to support fundraisers via phone, mail and e-mail, enhancing their fundraising experience and driving increased income and lifetime value

• Providing timely contact to supporters at various stages of their fundraising journey, providing reward, recognition, and fundraising materials as required

• Supporting the development of a robust prospect pipeline of opportunities, identifying and cultivating leads with a strong focus on lifetime value to CRUK

• Identifying supporters with high value potential or specific stewardship requirements across income streams and passing relationships to the Relationship Manager to maximise income and build long term relationships

• Responsible for achieving agreed income target and support regional budgets by reporting on and setting monthly targets

• Working with wider divisional team and drive supporter recruitment and re-engagement

• Ensuring supporter records are entered and maintained on systems and associated pipelines.

What skills will I need?

• Experience of providing excellent customer service

• Strong communication skills, in both verbal and written form with an ability to influence others using clear, candid communication - predominantly over the phone

• Good listening skills to build effective and valuable relationships with supporters

• Excellent organisation and time management skills

• Ability and confidence to solve straightforward problems with the direction, guidance and support of colleagues

• Experience of working with colleagues to find new or better ways to do things and to make changes appropriately

• Excellent attention to detail and experience of entering and managing data in a database system

• Ability to understand the fundraising or charity/voluntary sector.

What will I gain?
 

Each and every one of our employees contributes to our progress and is supporting our work to beat cancer. We think that’s impressive.
 

In return, we make sure you are supported by a generous benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well.
 

Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more.
 

We don’t forget people have lives outside of work too and so we actively encourage a flexible working culture.
 

Our work – from funding cutting-edge research to developing public policy – will change the world. It’s exciting to be part of our team.

How do I apply?
 

We operate an anonymised shortlisting process in our commitment to equality, diversity, and inclusion. CVs are required for all applications; but we won’t be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you quickly, fairly, and objectively.
 

For more information on this career opportunity please visit our website or contact us at [email protected].  
 

For more updates on our work and careers, follow us on: Linked In, Facebook, Instagram, Twitter and YouTube.

Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.

We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen. Please contact [email protected] or 020 3469 8400 as soon as possible. 

Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.