Front Desk Supervisor

Posted:
12/11/2024, 12:47:04 AM

Location(s):
Santa Clara, California, United States ⋅ California, United States

Experience Level(s):
Senior

Field(s):
IT & Security

Workplace Type:
On-site

A bit about us
At Placemakr, home meets hospitality. We’ve combined the best of apartment living, vacation rentals, and hotel stays into one experience. We partner with developers, property operators, and investors to curate a collection of apartment-like spaces in hand-picked neighborhoods. Our tech-enabled buildings create one-of-a-kind guest experiences and add tremendous value to the underlying real estate. Whether guests are with us for a night, a year, or somewhere in between, these are more than just spaces to spend the night — they’re a place to call home.
 
Our property team members help our buildings thrive by focusing on execution and ensuring a great experience for both residents and guests. Our non-property team members support property execution and the evolution of other areas within our platform. They can enjoy remote-first work with the freedom to choose their location — as long as they have access to a workspace and reliable Wi-Fi. We believe collaboration is key, so our remote-first teams and property leaders have biannual in-person get-togethers at various locations across the US.

From corporate non-property team members to our property teams and leaders, we’re looking for collaborative, driven individuals to join us as we continue to expand our presence. 

The impact you'll have
At Placemakr, our obsession with exceptional service doesn’t stop at our guests, residents and partners – it encompasses our team members as well. As a Front Desk Supervisor, you will play a pivotal role in ensuring a seamless and collaborative experience for our team members while setting the tone for our front of house operations. We are seeking individuals who champion Placemakr’s Community Norms and take a hands-on approach to supporting the day-to-day efficacy of front desk operations. As an integral member of our on-site property team and a future leader at Placemakr, you will embody our Property Team Mission with each guest and team member interaction, lead by example to uphold a positive team culture in alignment with property goals, and ultimately ensure that our guests are delighted by the experiences our Guest Experience Associates create.  

This position requires open availability for scheduling including nights, weekends and holidays. The exact hours and days of the week and weekend that you will be scheduled will be rotational.

Our benefits & perks
Competitive pay, stock options and generous monthly bonus program of up to $500/month
Flexible scheduling (including 3- and 4-day full-time work weeks, location- and position-dependent) to support work-life balance for all
Transparent position development which provides you with the ability to increase your pay by $2/hr
Management Training Program
Exclusive, Placemakr-branded swag through our Placemakr Stars Program
Weekly paychecks
Yearly uniform stipend
Medical, Vision & Dental Insurance with options for Flexible Spending Accounts
Paid Parental Leave
Paid Life Insurance
401k + 4% employer matching program 
Paid Time Off to allow time for you to recharge 
ZayZoon as an option to access your paycheck before your payday 
Plus, discounts to stay at select Placemakr properties all over the US
Our community norms
Great people are the key to our success. From corporate team members to our property teams and leaders, we’re looking for collaborative, driven individuals to join us as we continue to expand our presence across the US. Most importantly, we create positive community norms that shape our company culture and inform how we do business:

We own it.
We make it better.
We treat people right.

Applicants must be legally authorized to work in the United States and meet our age requirements of 18 years or older in order to be considered for employment with Placemakr. 

Placemakr will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our team at [email protected]

All your information will be kept confidential according to EEO guidelines. Placemakr values diversity of all kinds, and is committed to building a diverse and inclusive workplace where we learn from each other. We are an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you don’t meet 100% of the above qualifications, we still encourage you to apply!