Project Role : Custom Software Engineer
Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Must have skills : ServiceNow Performance Analytics
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

POSITION TITLE Manager, ServiceNow Colleague Experiences Engineer Lead

ROLE SUMMARY As the Colleague Experiences Engineering lead you will be at the forefront of the digital transformation journey. You will leverage your technical expertise to drive the development and implementation of ServiceNow ECP-based solutions that will shape the future of our business operations. Your role will be pivotal in ensuring that our Colleagues have access to the services they need to support the operations.

ROLE RESPONSIBILITIES

Analyze business requirements and problems and drive the design of high-quality technical solutions in the ServiceNow ECP and Knowledge Management platform capabilities.
Participate in all phases of the agile development life cycle. Your responsibilities will include designing, coding, testing, implementing, and maintaining, applications and modules on the ServiceNow platform.
Responsibilities include analyzing system requirements, identifying program interactions, and determining appropriate interfaces between impacted modules and external systems. You will make recommendations for developing new applications or reusing existing code.
Staying current with new capabilities delivered through upgrades, patches or store releases is critical.
Lead software system testing and validation procedures, programming, and documentation, providing technical direction to team members and contractors, assisting in solving programming problems.
Write and/or review system specifications, including flowcharts, date flows, and architecture diagrams, and assist in preparing sprint plans and program increments using agile management tools.

BASIC QUALIFICATIONS

Applicant must have a Bachelor s degree with at least four years of relevant experience OR Master s degree with two years of relevant experience.
3 years of ServiceNow experience.
ServiceNow Certified System Administrator and ServiceNow Certified Application Developer.
Demonstrate project development, communication, and documentation skills to organize successful delivery of ServiceNow ECP based solutions.
Demonstrate ability to work and communicate collaboratively with different business areas to deliver ECP based solutions.
Comfortable working with translating functional requirements into technical designs.
Excellent communication skills are crucial.

PREFERRED QUALIFICATIONS

HRSD or CSM ServiceNow Implementor Certification
Experience leading development teams in a non-manager capability. You are a strong team player, able to collaborate effectively with colleagues and contractors across different functions and levels. You have a customer-focused mindset and are committed to delivering high-quality solutions that meet the needs of our users.
Strong problem-solver, able to troubleshoot complex issues and find innovative solutions. You have a strong ability to understand business processes and identify technical solutions.
Keen eye for detail and a commitment to accuracy. You understand the importance of sustainable development and best-practice, out-of-the-box solutions.
Able to clearly articulate technical concepts to non-technical stakeholders, and effectively manage expectations around project deliverables and timelines.
Experience working in an Agile project environment (SAFe or Scrum preferred) with an emphasis on frequently delivering functional software releases at a sustainable pace. Excellent communication skills are crucial.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.