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Job Function:

Marketing

Job Sub Function:

Product Management

Job Category:

Professional

All Job Posting Locations:

Santa Clara, California, United States of America

Job Description:

Senior Manager, Service Marketing — MONARCH Robotics Service Organization

About MedTech

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

JOB SUMMARY / DESCRIPTION:

The Senior Manager, Service Marketing for MONARCH Robotics is responsible for leading both upstream and downstream marketing activities that shape the global service portfolio for the MONARCH platform. This role drives service commercial strategy, builds business cases for new service offerings, partners with Strategic Marketing on service-related product features, and leads global launch excellence for new products, new services, and global expansion. The role also oversees service sales operations, including forecasting, data analytics, offer configuration, and product code creation to support scalable commercial execution.

DUTIES / RESPONSIBILITIES:

Upstream Marketing & Strategic Planning:

·       Lead upstream service marketing, defining customer requirements, market insights, and business case development for new service features.

·       Partner with Global Strategic Marketing on service-affecting design inputs, value propositions, and portfolio strategy.

·       Conduct VoC, segmentation, and competitive analysis to influence roadmap and commercial planning.

Downstream Marketing & Commercial Execution:

·       Develop service offers including pricing, packaging, positioning, and messaging.

·       Lead launch excellence for new products, upgrades, and global expansion efforts.

·       Oversee service collateral, sales enablement tools, and commercial content for internal and external stakeholders.

·       Create and maintain service product codes, pricing entries, and configuration rules in enterprise systems.

·       Develop adoption strategies for aftermarket, upgrades, digital service tools, and service contracts.

Service Sales Operations & Business Performance:

·       Build and oversee service sales operations including forecasting, revenue modeling, and installed base analytics.

·       Develop service dashboards, pricing governance, quoting structures, and performance insights.

·       Analyze service utilization, contract attachment, FRU consumption, and customer behavior to drive revenue and execution improvements.

Cross-Functional Leadership & Alignment:

·       Act as the interface to Strategic Marketing, Engineering, Finance, Sales, Service Operations, Regulatory, and Legal.

·       Ensure service readiness in global and regional commercialization forums.

·       Drive alignment on messaging, portfolio positioning, pricing, commercialization timelines, and launch deliverables.

QUALIFICATIONS:

Required:

·       Bachelor’s degree in Business, Marketing, Engineering, or related field.

·       7+ years of experience in Marketing, Product Management, Service Marketing, or Commercial Strategy.

·       Experience with both upstream and downstream marketing.

·       Strong analytical and financial modeling capability, including forecasting and pricing.

·       Experience with ERP/CRM systems (SAP, Salesforce) and SKU/price file management.

·       Proven cross-functional leadership and communication skills.

Desired:

·       Medical device or robotics industry experience.

·       Experience in service product management or aftermarket/FRU commercialization.

·       MBA or advanced degree in Marketing or Strategy.

KEY PERFORMANCE INDICATORS (KPIs):

·       On-time service commercial readiness for NPI and global expansion launches.

·       Service contract and aftermarket revenue growth.

·       Accuracy of service pricing, product codes, and configuration.

·       Attachment rate improvements and offer adoption.

·       Quality and impact of service sales tools and launch deliverables.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. 

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers , internal employees contact AskGS to be directed to your accommodation resource.

Required Skills:

 

 

Preferred Skills:

Brand Marketing, Brand Positioning Strategy, Communication, Customer Centricity, Customer Intelligence, Data Analysis, Data-Driven Decision Making, Data Savvy, Execution Focus, Financial Analysis, Organizing, Presentation Development, Product Development Lifecycle, Product Improvements, Product Management, Product Portfolio Management, Product Strategies, Stakeholder Management, Strategic Thinking, Technical Credibility

 

 

The anticipated base pay range for this position is :

Salary Range $142,000 - $244,950 Bay Area

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). Subject to the terms of their respective policies and date of hire, Employees are eligible for the following time off benefits: Vacation –120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year Holiday pay, including Floating Holidays –13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member Caregiver Leave – 10 days Volunteer Leave – 4 days Military Spouse Time-Off – 80 hours Additional information can be found through the link below. https://www.careers.jnj.com/employee-benefits