Project Role : Technology Architect
Project Role Description : Review and integrate all application requirements, including functional, security, integration, performance, quality and operations requirements. Review and integrate the technical architecture requirements. Provide input into final decisions regarding hardware, network products, system software and security.
Must have skills : Cloud Contact Center Implementation
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As a Technology Architect, you will review and integrate all application requirements, including functional, security, integration, performance, quality, and operations requirements. You will also review and integrate the technical architecture requirements and provide input into final decisions regarding hardware, network products, system software, and security. Your typical day will involve analyzing and evaluating application and technical architecture requirements, collaborating with cross-functional teams, and making key decisions to ensure the successful implementation of cloud contact center solutions. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Expected to provide solutions to problems that apply across multiple teams. - Collaborate with stakeholders to understand business requirements and translate them into technical solutions. - Design and develop technical architectures for cloud contact center implementations. - Evaluate and select appropriate hardware, network products, system software, and security solutions. - Ensure the integration of functional, security, integration, performance, quality, and operations requirements into the technical architecture. - Provide guidance and support to the development team throughout the implementation process. - Conduct regular reviews and assessments of the technical architecture to identify areas for improvement. - Stay up-to-date with industry trends and advancements in cloud contact center technologies. - Train and mentor junior professionals to enhance their technical skills and knowledge. Professional & Technical Skills: - Must To Have Skills: Proficiency in Cloud Contact Center Implementation. - Strong understanding of cloud contact center technologies and best practices. - Experience in reviewing and integrating application requirements. - Knowledge of hardware, network products, system software, and security solutions. - Hands-on experience in designing and developing technical architectures. - Good To Have Skills: Experience with cloud contact center platforms such as Amazon Connect or Genesys Cloud. - Familiarity with DevOps practices and tools. - Experience in implementing security measures for cloud-based solutions. Additional Information: - The candidate should have a minimum of 12 years of experience in Cloud Contact Center Implementation. - This position is based at our Bengaluru office. - A 15 years full-time education is required.

15 years full time education

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Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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