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Job Category

User Experience

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About this Role
We are hiring a UX Designer to join our MuleSoft UX team with a focus on designing innovative development experiences. MuleSoft is a market leader in Integration and API Management as a standalone, rapidly-growing business and as an engine fueling Salesforce’s platform. MuleSoft’s recently made an innovative push into the Agent discovery, management, governance, and observability space with the successful launch of MuleSoft Agent Fabric. At the core of everything MuleSoft is building is the developer and their ability to design, build, deploy, and manage their assets. This role will focus on designing innovative development experiences.

To be successful in this role, you will bring a Design Thinking toolkit, a passion for design craft, solid visual design skills, experience leveraging AI tools, and a growth mindset. You’ll be partnering with senior members of our talented UX team that will help you see the big picture, build connections across products and teams, craft great experiences, and launch your design career!

About Salesforce UX
As a member of Salesforce UX, you’ll have the opportunity to work on MuleSoft’s rapidly evolving next-generation development experiences while participating in and learning from a massive network of designers across all of Salesforce. You’ll collaborate on new design patterns and with cross-disciplinary teams to bring you and your team’s ideas to life. This is an opportunity to shape the user experience in ways that solve meaningful problems, design with a focus on inclusivity and accessibility, and make life better for all users and customers.

You’ll support the team in crafting and articulating the near-term experiences your team is looking to build for our users. You’ll immerse yourself in all aspects of end-to-end experience design, including using storyboards, journey maps, flow diagrams, wireframes, interactive prototypes, and high-fidelity mockups to communicate design ideas and direction.

At Salesforce, our UX teams aspire to make products people love – tools that make a salesperson’s day more productive, a marketer’s campaign more powerful, and a developer’s app more feature-rich. Behind each product is a team of talented UX designers and engineers, driven by the power of design to build integrated and ethical experiences that support strong relationships for our users and their customers. Bring your skills, inspire your team, and create amazing experiences as you help us transform the way business gets done.

Experience/Skills Required

• 2+ years of experience designing and delivering products from start to finish as part of a cross-functional team
• Solid understanding of user-centered design methods, processes, and best practices
• Demonstrated desire and ability to continually improve through consistent collection of feedback
• The ability to thrive in a fast-paced, collaborative, agile environment while producing great design work on tight deadlines
• The ability to explore ideas and build consensus on fast-moving projects with varying degrees of ambiguity
• Self-motivation; ability to produce results both independently and as part of a team
• Strong communication and active listening skills, with an ability to build and develop close, trusting relationships
• Experience using multiple approaches, including analytics and user research, to drive decisions and develop product iterations
• Solid knowledge of current design tools such as Figma, along with an ability to quickly learn new tools as they emerge
• A strong desire to design software that is global in reach, universal in design, and designed for users of multiple languages and abilities
• An internal compass that points toward ethics and equality, and the conviction to speak up when we veer off course
• BA/BS or MA/MS in a design-related field, or equivalent experience

Responsibilities

• Work closely with product owners, other designers, engineers, and user research to understand our users, our business requirements, and craft and deliver designs that meet the needs of both
• Prepare and deliver documentation, reviews, and presentations that communicate clear and compelling ideas to a wide range of key stakeholders
• Serve as a bridge connecting design, product, engineering, and marketing teams
• Create designs that adhere to and extend the existing style guide and/or design system
• Generate detailed final design specs that inspire accurate developer builds
• Work with developers and quality experts to deliver a polished final product
• Creates inclusive designs for all users. Advocates for accessibility, encouraging product and engineering management to prioritize accessible features and bug fixes

Please submit a résumé with links to your portfolio with passwords to access the content. Submissions without portfolios or work samples will not be considered.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $117,200 - $161,200 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $141,200 - $194,200 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.