The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

As a Lead Product Designer, you will collaborate with a cross functional team to create meaningful and cohesive payment experiences for our customers and merchants around the world. With an unwavering commitment to user-centered design, your passion will translate into flawless execution, leveraging a deep understanding of design patterns to build trust and security within our financial products.

Job Description:

As a leader in fintech, PayPal is democratizing financial services for our customers around the globe with simple, affordable, and secure products that are available to everyone. Come join our inclusive and collaborative community working to change the payments landscape and reimagine the future of money for millions of customers worldwide.

About PayPal Ads

PayPal Ads’ vision is to be the premier commerce-centric advertising platform, seamlessly connecting PayPal, Venmo, and Honey users with advertisers and merchants. We help advertisers and merchants sell more products and services effectively, enabling consumers to discover and buy what they love. Leveraging transaction data from approximately a quarter of the world’s $6 trillion in digital commerce and nearly 400 million active accounts annually, our platform empowers advertisers to engage customers through the entire marketing funnel—from awareness to purchase, loyalty, and advocacy.

We are establishing a new PayPal Ads division to drive the growth of our advertising business. With a dedicated organization responsible for our comprehensive suite of advertising products, PayPal Ads will empower merchants and brands to reach and convert our highly engaged user base across PayPal, Venmo, and Honey platforms in multiple markets, revolutionizing global commerce. 

About the PayPal Consumer design team

The Consumer Journeys design team within PayPal is responsible for the consumer facing experience originating at merchant sites, through Checkout and all the post-purchase journeys leading to and within the consumer app.
 

The PayPal Ads design team will work most closely with the shopping pillar whose objective is to deepen both consumer value via PayPal and develop stronger merchant relationships in our ecosystem.

Your day to day:

As a Lead Product Designer, you will collaborate with a cross functional team to create meaningful and cohesive payment experiences for our customers and merchants around the world. With an unwavering commitment to user-centered design, your passion will translate into flawless execution, leveraging a deep understanding of design patterns to build trust and security within our financial products.

At PayPal, Product Designers influence teams to make customer-centric decisions across the product development lifecycle. This includes drawing on data and research to inform design concepts and decision making. We start with asking the right questions and end with optimized, best-in-class deliverables that convince stakeholders and put the user at the center. Our designers are great storytellers, active listeners, technology enthusiasts and experts of their craft.

You will be the voice of the customer and be responsible for design across your strategic product domain, contributing to PayPal’s outcomes. You will confidently represent your domain to your peers, senior leaders, and execs across the wider organization. You will also mentor other designers and help lead cross-functional teams.

Job responsibilities:

• Works with cross-functional team members driving the strategy, execution, and delivery of PayPal’s post-purchase ecosystem, using a customer-focused, iterative design process. 

• Creates high-quality deliverables and executes based on product design goals and priorities without prescriptive guidance or direction, managing work to a more extensive schedule.

• Leverages and extends the use of established product design techniques, templates, presentations and assets in the creation of product design analysis, solutions and materials.

• Contributes to the adaptation of PayPal product design tools, methodology and software, and proposes new solutions or optimizes existing ones.

• Creates opportunities to foster collaborative cross-discipline dynamics. Drives product design team delivery excellence, furthering influence to achieve product design goals.

• Contributes to the planning and estimating of work and participates in broader work stream coordination and expectation setting. 

• Creates well-crafted interactive prototypes, templates, and contributes to our global design system.

• Leads one or more individuals in experience and design initiatives. Mentors junior product design practitioners in best practices, process and methodology.

• Plays an active role in our thriving, inspiring and rewarding UX Design practice and culture.

Requirements:

• At least 8+ years working in product design, with a substantial focus on fintech and/or digital commerce.

• Bachelors or Masters Degree in the study of design including one of the following; Design, Information Architecture, Human Factors, or equivalent project/portfolio experience.

• A portfolio of work, showcasing design excellence in delivering impactful business outcomes, and a high bar for craft.

• Mastery of product design methodology and lifecycle across significant channels and platforms.

• Customer-focused, with experience using design research methods to uncover customer insights.

• Effectively operates within an iterative design team, managing product design responsibilities against defined milestones and plans with little day-to-day oversight.

• Thorough knowledge of essential channels and platforms, with experience in mobile, dedicated, web and native solution design.

• Exceptional communication, presentation, and stakeholder management skills.

• Extensive experience working with resources such as pattern library, repositories, and internal communication tools.  

• Sound understanding of technology mediums (i.e., JavaScript, HTML/CSS) including differences between them.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.
 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].

Subsidiary:

PayPal

Travel Percent:

0

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PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The U.S. national annual pay range for this role is

$107300 to $259600

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

Notice to Applicants and Employees who reside within New York City. Click here to view the notice.