Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Dynatrace APM
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Infra Tech Support Practitioner, your day involves delivering continuous technical assistance and upkeep for both production and development environments. You will manage and support various software products and configured services across multiple platforms, ensuring smooth operation within established processes. Your responsibilities include providing hardware and software support, implementing technology solutions at the operating system level, and addressing issues related to servers, networks, and specific software vendors. Your work will encompass both remote and onsite support, focusing on initial and intermediate troubleshooting to maintain system reliability and performance.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure seamless integration and operation of technology solutions.
- Document technical procedures and support activities to enhance team knowledge and operational efficiency.
- Assist junior team members by sharing knowledge and providing guidance on troubleshooting techniques.
- Monitor system performance and proactively identify potential issues to minimize downtime.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Dynatrace APM.
- Experience in monitoring and analyzing application performance to identify bottlenecks and optimize system health.
- Knowledge of operating system-level technology implementation across server and network environments.
- Ability to perform Level 1 and Level 2 troubleshooting for hardware, software, and network-related issues.
- Familiarity with various software solutions and vendor-specific technologies to provide effective support.
- Strong problem-solving skills with the capability to work independently and as part of a team.

Additional Information:
- The candidate should have minimum 3 years of experience in Dynatrace APM.
- This position is based at our Hyderabad office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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