The Team Lead, Product Support leads the Product Support team responsible for delivering reliable product support for Alimentiv’s clinical imaging ecosystem. The role drives issue resolution, escalation management, and continuous process improvement while coordinating across multiple customer facing support functions to ensure a consistent and unified customer experience. Acting as a player/coach, the Team Lead participates directly in day-to-day support activities, complex incidents, and high priority escalations to model best practices and accelerate resolution.
Stay Alert to Recruitment Scams
We have been made aware of individuals posing as our recruiters and contacting candidates with fraudulent opportunities. Our hiring process always includes direct engagement with a recruiter or hiring manager, and we will never ask for sensitive personal information early in the process. Official communication will only come from our company email domains. If something doesn’t feel right, we encourage you to verify before responding.