The Allegro team is passionate about providing intelligent solutions that move the world toward a safer and more sustainable future. With more than 30 years of experience developing advanced semiconductor technology, innovation with purpose touches every aspect of our business.  From customer engagement and employee recognition to technology advancement and serving the local communities in which we maintain offices, innovation consistently drives our mission and definition of success. 

PRIMARY RESPONSIBILITIES:   Responsible for managing and optimizing the Jira software platform to support project management and issue tracking within our organization. In this role you will directly affect the process implementation, integrate Atlassian products with our AI chat bots and other internal applications. This role will also assist with the Helpdesk in taking initial telephone, email or Teams inquiries and troubleshooting and managing relatively simple hardware, software, or network problems. Support employees for internal desktop, laptops systems, software/hardware, and support for corporate applications. Provide 1st level client support through our help desk ticketing system. Recognizing and escalating more difficult problems to Tier 2 support. The candidate should be excited by new technology and be driven to learn how things work to enhance existing troubleshooting skills better. The candidate should be self-directed and require minimal supervision. Good communication skills are a must. Should be able to work in a team to define application support standards.

JOB SPECIFIC DUTIES:

• Configuration and Maintenance: manage the Jira instance, ensuring it aligns with organizational workflows and processes.
• Manage user permissions and roles, ensuring the right people have access to the right information.
• Define and customize workflows, screen schemes, and dashboards to meet project requirements.
• Provide application support for Jira and Confluence, including troubleshooting issues and training users.
• Support corporate applications including troubleshooting and finding the root cause of the issue.  Resolve the issue if non-development related.
• Install, configure, and support PC hardware and software and printers remotely and on-site.
• Utilize a help desk ticket system to manage support incidents and report on your progress.
• Lift/move heavy objects (desktops, printers, etc.) as required.
• Manage projects/deadlines.
• Track, manage and procure IT hardware and software.
• Work and communicate with end-users as well as the executive team in a transparent manner.
• Apply security updates and patches per defined procedures.

EXPERIENCE:  Strong communication and troubleshooting skills are essential. Experience in the following areas is preferred:

• Configuration, maintenance, and administration of Atlassian products (Jira, Confluence, and Jira Service Desk)
• Evaluate and manage the usage of Atlassian add-ons to meet team and business needs.
• Devise, test, and deploy integration's between Atlassian products and other internal tool
• Chains
• Prompt issue resolution with JIRA Projects and Confluence in coordination with other admins, partner teams and Atlassian premier support.

MINIMUM QUALIFICATIONS:

• Bachelor’s Degree in Engineering, Information Technology or any related field
• 3 years’ experience administrating Atlassian products (Jira, Confluence, Bitbucket, Jira Service Desk).
• Strong knowledge and familiarity with JQL.
• Microsoft Office Suite including Teams and OneDrive.
• Active Directory experience (new user creations, password reset, general troubleshooting)
• Endpoint Protection
• Hardware knowledge down to the component level, including installation of new hardware.
• Printer repair/connectivity experience
• Basic networking configuration and troubleshooting knowledge (TCP/IP, NetBeui, DHCP, switches, and cabling).
• 2+ years of experience in Microsoft Windows desktop and server level 1 support
• 2+ years of providing support as a Level 1- Help Desk, Technical Remote Support/ Server, Desktop Support or Systems Administrator providing End User Support and Customer Service
• Must be able to be both a team player and be able to provide exemplary results while working on projects independently.
• Comp TIA  A+ Computer Specialist Certification (Preferred not required)