Job Description:

Join Our Purpose - Feeding the Future  

Role: Customer Service Representative

Location:  Moncton, NB

Vacancy Type:  NEW

Why join us

Get ready to Own critical hiring delivery as a Customer Service Representative at Trouw Nutrition, a Nutreco company. As global leaders in animal nutrition and aquafeed, our shared purpose of Feeding the Future is making a positive global impact for generations to come. Join us in this impactful role and help deliver the production of feed, in a sustainable way to a growing population. Own your direction, Own your development and Own your path.

What you’ll do

As a Customer Service Representative, you will act as a key point of contact for customers, handling both advisory and commercial inquiries in a proactive and responsive manner. You will manage the full order lifecycle, from intake to delivery, ensuring accuracy, timeliness, and a high level of service. You will support customers by answering questions, resolving issues, and addressing complaints, while maintaining strong relationships and ensuring continuity of business. Working within a structured, process-driven environment, you will coordinate closely with internal teams to ensure smooth order execution and up-to-date data management. Through your day-to-day interactions, you will directly contribute to customer satisfaction and achievement of commercial objectives.

Who we’re looking for

We’re looking for a customer-focused professional with 2–4 years of experience who is comfortable handling a high volume of requests in a structured environment. You bring strong communication and problem-solving skills, with the ability to manage semi-routine activities using established processes and guidelines. You are organized, detail-oriented, and able to prioritize effectively based on incoming requests. You thrive in a collaborative environment, take ownership of your tasks, and are confident handling straightforward customer issues while knowing when to escalate more complex situations. A proactive mindset and the ability to work independently within defined routines will set you up for success in this role.

You’ll also need

• 2–4 years of relevant customer service or order management experience
• Strong communication and customer relationship skills q
• Ability to manage multiple requests and prioritize effectively
• Experience working with structured processes, systems, and standard procedures
• Attention to detail and accuracy in data entry and order processing
• Problem-solving skills with the ability to resolve standard customer issues
• Comfort working in a fast-paced, transactional environment
• Basic knowledge of sales support and order coordination processes
• Team-oriented mindset with the ability to collaborate across functions

What you’ll receive

As part of Nutreco, you’ll be a member of the SHV family, a diverse group of companies with global footprint. Join us and you’ll gain access to a wide network of expertise and global career paths. You’ll also benefit from the backing of one of the world’s largest privately owned businesses, known for its stability and long-term focus.

In addition, you’ll receive

• Robust pension plan with employer matching that begins on Day 1!
• Competitive health benefits - Medical/Dental/Vision/HSA, that start on Day 1!
• Short-term/Long-term Disability and Mental Health spending allowance
• Maternal top-up and Tuition Reimbursement
• 15 vacation days to start (tiered)

How and why to find out more

We can offer you a rewarding career with real meaning and purpose. Where you’ll feel proud of the impactful role you perform every day and the part you play in Feeding the Future. So, if you’re interested in joining us, get ready to Own your progress, your potential and your career. We aim to review all applications within five business days and will get back to you as soon as possible.

#Ownit

Additional Information

• Accessibility: We are committed to an inclusive recruitment process. Accommodations are available upon request at any stage.
• AI in Hiring: All applications are reviewed by our Talent Acquisition team—no AI screening or automated decision-making is used.
• Background Check: Final candidates will be required to complete a criminal background check.
• Work Authorization: Candidates must be authorized to work in the country where the role is based as sponsorship is not available.
• Employment Equity: We encourage applications from women, Indigenous peoples, persons with disabilities, and visible minorities.
• Compensation: Pay is based on skills, experience, and internal equity.

 #SPTN

Our organisation:

Trouw Nutrition is the global leader in innovative feed specialties, premixes and nutritional services for the animal nutrition industry. Trouw Nutrition provides species-specific nutritional solutions consisting of feed concepts, products and nutritional know-how. The unique combination of products, models and services Trouw Nutrition offers, boosts productivity and supports animal health through all life stages, contributing to our customers' peace of mind. Trouw Nutrition's nutrition solutions have met the need of farmers and home-mixers, feed producers, integrators and distributors. Trouw Nutrition has locations in 25 countries and around 5000 employees.  Our mission is Feeding the Future.

Equal Opportunity Employer: 

Trouw Nutrition is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, military status or any other status protected by applicable local law. Please advise us at any point during the recruitment and selection process if you require accommodation. Trouw Nutrition is committed to compliance with all applicable legislation, including providing accommodation for applicants with disabilities.