Customer Success Manager, OmniChannel

Posted:
8/12/2026, 8:22:37 AM

Location(s):
Cleveland, Ohio, United States ⋅ Ohio, United States

Experience Level(s):
Mid Level ⋅ Senior

Field(s):
Customer Success & Support ⋅ Sales & Account Management

Workplace Type:
On-site

BrightEdge is looking for a Customer Success Manager, OmniChannel to join our team! This position will be responsible for serving as the liaison for our Mid-Market clients. It is the Customer Success Manager’s responsibility to address the needs and concerns of our client’s as quickly and effectively. While maintaining and fostering strong relationships.
The Customer Success Manager, OmniChannel will possess an acute attention to detail, organization, and foundational knowledge of SEO. In charge of strategic support for our clients as they transition to active users of our BrightEdge products and services.   
About BrightEdge

BrightEdge is widely recognized as a global leader in SEO and Digital marketing. The most innovative customers across more than 80 countries trust BrightEdge to modernize their Digital Marketing stack for today’s digital world. We are helping thousands of organizations, including many of the world’s largest companies, transform their businesses and drive more revenue.  
  
The continuous innovation of our product is supported by what we believe to be our most valuable assets: our people. Our employees are industry experts at the forefront of digital transformation. Come join us and help us share the future of SEO.   

BrightEdge

Website: https://www.brightedge.com/

Headquarter Location: Foster City, California, United States

Employee Count: 501-1000

Year Founded: 2007

IPO Status: Private

Last Funding Type: Series D

Industries: Analytics ⋅ Content ⋅ Enterprise Software ⋅ SaaS ⋅ Search Engine ⋅ SEO

Visa Sponsorship: Sponsors work visas