Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
XYLEM is looking for a new colleague for the following position:
Europe SAP S4 Service / Asset Management IT Lead SAP EAM
The Europe SAP S4 Service / Asset Management IT Lead will identify and define a Europe strategy that innovates, simplifies, delivers, and supports Xylem’s ERP ecosystem. The Lead will serve as an expert resource to Lead the Europe Xylem ERP Program for the Service / Asset Management process. This includes co-creating & rolling out the Europe Template Definition, Build, Localization, and Deployment across the Globe.
This role also requires the Lead to harmonize the Service / Asset Management solutions with other enterprise technologies, including but not limited to data management, business intelligence, sales and operations, manufacturing, and engineering solution sets throughout their respective lifecycles.
The Lead will interact with all levels within the company, including technical and business leads across various functional organizations who will help define the strategic approach within a complex and diverse ERP landscape. They will oversee Service / Asset Management projects to execute the roadmap most efficiently and effectively, including implementation, configuration, development, and operational support of all ERP systems. The Lead will provide technical and people leadership and bring deep hands-on ERP experience.
Essential Duties/Principal Responsibilities:
Strategic Planning:
Collaborate with IT leadership, business leadership, and internal and external subject matter experts to define and align the ERP strategy with Xylem’s and IT’s overarching strategies. Continuously seek to improve the ERP Service / Asset Management ecosystem and streamline operations to improve performance, reduce costs, and increase agility to respond to changing business needs.
Follow established development methodologies and best practice enterprise architecture standards to harmonize the ERP plan and make a strategy with the overarching Xylem information systems architecture, standards, and methods. Participate as a critical contributor to the ever-evolving Xylem enterprise architecture and information framework, working collaboratively across the various IT service delivery teams.
Development and Operations:
Oversee the ERP Europe Service / Asset Management processes, a team that provides Europe development, configuration, and operational support. Collaborate with Enterprise Applications Peer process leaders to manage demand, set priorities, and estimate and deliver projects within scope, schedule, budget, and quality metrics. Ensure the ERP Service / Asset Management landscape's security, availability, and performance.
Build innovative solutions to reduce complexity and simplify the application landscape—source internal and external technical resources. Balance business needs with practical and agile software development practices. Establish standards and tools across the Service / Asset Management team based on industry best practices, leveraging agile, iterative, and waterfall development methodologies and DevOps processes as appropriate.
Partner with enterprise applications process leads, integration, master data management, database administration, infrastructure and security teams, business subject matter experts, and external vendors to provide end-to-end support of Europe ERP applications and supporting systems and services. Help establish Service Level Agreements (SLAs) and ensure they are met or exceeded. Monitor and report on SLA performance. Ensure response to escalated Service / Asset management issues/incidents.
Oversee project management activities for ERP Service / Asset Management projects where needed. Collaborate to standardize critical processes and systems. Ensure adherence to all defined policies, procedures, and standards. Collaborate with the Training and Communications team to provide end users a Service / Asset Management.
Stay current on new technologies impacting the ERP ecosystem. Research and continuously improve ERP functionality, availability, and performance. Participate in architecture committees. Ensure maximum, measured efficiency and effectiveness of ERP systems.
Staff Management:
Provide training, coaching, mentoring, supervising, and evaluation of staff to maintain optimum performance in job duties. Create accountable, motivated, and continuously learning teams. Ensure the successful transfer of knowledge from the existing and future ERP systems. Coach direct reports to develop, nurture, and build solid relationships with their business partner counterparts. Ensure collaboration and efficiency between internal and external team members. Resolve all issues and points of conflict within your team and the business partner organization and escalate to leadership as required.
Governance
Contribute as a member of the Enterprise Back Office Solutions leadership team. Represent the Service / Asset Management team in governance bodies, including architecture, change and demand management committees, and strategy discussions. Ensure compliance with all statutory and legal requirements in countries where ERP systems are used and support Corporate Audit’s efforts in conducting and continuously improving the risk management activities across ERP systems. Help establish and participate in ERP System User Groups.
Ensure adherence to Xylem’s Smart Steps project management methodology, support business case development, and approve relevant project documentation.
Qualification:
- Bachelor's Degree in MIS or CS preferred, or relevant concentration, with 12+ years of experience; or a Graduate Degree (Master) in MIS or CS preferred, or relevant concentration, with 10+ years of experience; or relevant and equivalent business or IT experience of minimum of 14-18 years
- 10+ years of solid experience in various aspects of large-scale ERP application platforms, operations, and support in international business environments, with at least five years experience in a manufacturing environment (Service / Asset management processes / sub-processes). Hands-on experience deploying and supporting SAP S/4
- Experienced in offshoring and outsourcing of support and operations activities.
- Excellent people manager and leader of leaders, able to inspire and communicate effectively with a remote (onshore/offshore) multicultural team
- A track record of building, maintaining and managing strong relationships with Europe business leaders across many different stakeholder groups
- Excellent customer service ethic
- Knowledge and understanding of operations processes, Service / Asset Management, finance, and accounting processes
- Excellent written and verbal communication skills, interpersonal and collaborative skills, and the ability to communicate technology concepts to technical and non-technical audiences
- Proven track record and experience developing solutions and successfully executing programs that meet objectives of excellence in a dynamic environment
- Poise and ability to act calmly and competently in high-pressure, high-stress situations
- Must be a critical thinker with strong problem-solving skills.
- Excellent analytical skills, able to manage multiple projects under strict timelines, work well in a demanding dynamic environment, and meet overall objectives
- Project management skills: financial/budget management, scheduling, and resource management.
- Ability to lead and motivate cross-functional, interdisciplinary, and virtual teams across diverse time zones to achieve tactical and strategic goals
- Experience with contract and vendor negotiations
- High level of personal integrity and the ability to professionally handle confidential matters and show an appropriate level of judgment and maturity
- High degree of initiative, dependability, and ability to work with little supervision
- English language fluency
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world.