Business and Operational Excellence Lead

Business & Operational Excellence Lead (SMB KYC Operations )   is a senior-level position responsible for leading and driving continuous improvement within Operations  team . The overall objective of this role is to lead in the development and management of a dedicated internal KYC (Know Your Client) improvement program at Citi.

Responsibilities:

• Design and Programme manage a plan for Operational Excellence for the team.
• Identify operational inefficiencies and process gaps and design and implement a plan to deliver process camimprovements within the team  
• Maintaining, testing and improving business operations.
• Building and maintaining relationships with key stakeholders.
• Identifying and capitalizing on improvement opportunities.
• Identifying innovative ways to increase customer satisfaction.
• Evaluating the performance of internal teams to ensure that targets and deadlines are met.
• Communicating ideas and viewpoints to senior management.
• Acting as a liaison between business and risk  groups.
• Creating monthly performance reports
• Ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets.
• Driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Proven track record in managing Operational Excellence Programmes 
• Extensive Senior Operations Management experience

Education:

• Bachelor's degree/University degree or equivalent experience
• Master's degree preferred

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Job Family Group:

Compliance and Control

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Job Family:

Business KYC

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Time Type:

Full time

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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