About Vanguard

More than 45 years ago, John C. Bogle had a vision to start an investment company that did things differently. A company with no external shareholders. Where all the profits were invested back into the business and used to lower costs. Evidently, it was as bold as it was brilliant. To this day, Vanguard Group still has no external shareholders. That means no share prices to protect, and no profits to generate for outside owners. 

Today, Vanguard is one of the world’s largest investment management companies, serving more than 50 million investors worldwide. For more than 25 years Vanguard Australia has been supporting individual investors, financial advisers, and superannuation members to achieve their long-term financial goals.

Team and Opportunity

As part of a global Network Operations Center (NOC) team, provides Tier One NOC support.  Primary responsibilities include administering, maintaining, monitoring and troubleshooting Vanguards computer networks. 

• Provides Tier One level network operational support services, including supporting large scale network installations, special projects and performs other related duties as assigned. 

• Participates in Major Incident Management activities, identifying network performance issues and trends.   (e.g., Identifies failing network components, reviews firewall for blocks, tracing of network traffic).  

• Ability to review and interpret network diagrams, documentation, including policies and procedures.   

• Complies with Information Technology & Information Security policies and procedures.  

• Adds, updates, and closes records in the Incident, IT Problem Management, Change Management records.  Monitors records to ensure status are accurate and complete, and actions are on target.  Proactively reviews related records to identify requests that may have an impact on the network.  

• Identifies opportunities to automate manual system tasks. 

• Engages third parties for the maintenance of supported devices. 

• Trains and mentors staff. 

Qualifications 

• A Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, or other related field required.   Two to four years related hands on experience or the equivalent combination of education and experience required.  

• Network experience with a financial organization is preferred  

• Strong written and verbal communication skills. 

• Strong analytical and problem solving skills. 

• Ability to remain calm while multi-tasking and working under pressure in a fast-paced environment 

• Intermediate knowledge and, experience with:  Infinistream Sniffer, APCON and other Packet Analyzer.  

• Intermediate knowledge and experience with the following technologies:  Cisco IOS, Nexus OS, Juniper Junos, Cisco ACI, F5 Load Balancing, WAN, DNS, DHCP, IPSEC and AWS Direct Connect.  

• Intermediate experience working with the following platforms: Brocade Switches, Cisco platforms, Juniper routers, Cisco ASA Firewall, Palo Alto Firewall, Aruba Wi-Fi and F5 Big IP. 

• Experience with Service Now is preferred, or similar comparable ITSM tool.  

Preferred Qualifications: 

• CompTia Network + 

• Cisco Certified Network Associate (CCNA) certificate 

Inclusion Statement

Vanguard’s continued dedication to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve.

We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.

Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.