Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Ready to take your career global?
Make your mark at one of the biggest names in payments. We’re looking for a Customer Service Representative to join our evolving Hong Kong Customer Care Center team and help shape the future of global commerce.
What you’ll own
Handle inbound and outbound merchant calls, resolving inquiries related to authorization, payments, statements, and account maintenance with a high first-call resolution rate
Build strong merchant relationships by delivering consistent, professional, and personalized one-stop service experiences
Collaborate with internal teams to identify and implement timely, effective solutions for merchant issues
Maintain up-to-date product and process knowledge to ensure accurate, compliant, and efficient support
Contribute to customer experience improvements by sharing feedback and participating in call center initiatives
What you’ll bring
Minimum 1 year of customer service or call center experience, with proven ability to meet service KPIs (e.g., response time, resolution rate, customer satisfaction)
Fluency in English and Mandarin (spoken and written) to communicate effectively with overseas banks and merchants
Strong communication skills with excellent telephone etiquette and a professional, customer-focused approach
Demonstrated ability to remain calm under pressure, multitask, and resolve issues efficiently
Willingness and flexibility to work shifts, including weekends and public holidays
It’s a bonus if you have
Experience in payment processing, banking, or financial services environments
Prior exposure to CRM or call center systems and performance dashboards
Ability to speak Cantonese or additional languages
About the team
Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
What makes a Globalpayer?
Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.
Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].