Location

Costa Mesa - 3200 Park Center Drive, Suite 1000

Business

At Brookfield Residential, a leading North American land developer and homebuilder for over 65 years, we have had one goal in mind – creating the best places to call home. From the development of award-winning, master-planned communities to the creation of well-designed homes, we are committed to cultivating exceptional life experiences for our customers, partners, employees, and members of the community.

As part of Brookfield — one of the largest alternative asset managers in the world — we harness our resources to bring a fresh approach, unparalleled creativity, relentless innovation, and sound Sustainability practices to the planning, development, and management of buildings everywhere. From offices, retail spaces, and logistics facilities to multifamily residences, hospitality establishments, and mixed-use structures — we are reimagining real estate from the ground up.

If you're ready to be a part of our team, we encourage you to apply.

Job Description

Overview
This role will engage with the community, promote our rebuild efforts in Altadena and Palisades as well as guide our rebuild clients through all aspects of the rebuild process subsequent to their execution of a contract with Brookfield until the delivery of their new home. This role is based full-time in the Costa Mesa office and will require visits to the Greater Los Angeles project locations (Altadena and Pacific Palisades).

Your Key Deliverables

Promote Rebuild Activities

• Engage with the impacted homeowners at various community events and through direct response, promote our Rebuild efforts and offering by providing materials, directing them to the Builders Alliance portal and other outreach avenues

Engage With Clients

• Meet regularly with clients and coordinate and manage necessary meetings with other departments (purchasing, operations, etc.)

• Engage with clients at initial contact through contract completion – illustrating knowledge of our offering and capabilities. Facilitate communication with other departments as necessary

• Work with clients from contract execution to home completion and delivery, serving as their main point of contact throughout the process by answering questions, connecting them with other stakeholders, and ensuring delivery of their perfect home

• Provide weekly communication to clients on the status of their homes and keep clients up to date on any changes to build schedule

• Display a thorough knowledge of the company’s product lines and capabilities and work with clients to ensure they are delivered a home that best fits their wants and needs within the scope of our offering (i.e. what choices they are allowed to make in terms of structural options, design options, etc.)

Partner With Stakeholders

• Facilitate communication between client, operations, design, etc. as necessary through the rebuild process to ensure transparency

• Work in partnership with stakeholders, including the Sales Team, Construction Department, Purchasing Department, Interior Design Consultants, and Project Managers to optimize the customer experience for each client

Must Haves

• 6-8 years of experience of working within a team, serving others internally or externally

• Experience within a client facing role

• Experience with building client relations

• Strong understanding of customer engagement

• Strong verbal and written communication skills and effective interpersonal skills

• Ability to multi-task and work well with time sensitive tasks

• Proficiency with Microsoft Office suite

• Ability to commute to field locations in greater Los Angeles area

Nice To Have

• Experience in customer facing sales role

Your Opportunity

We are proud to offer our employees what they value most:

• Competitive compensation

• Salary range $90,000 - $120,000

• Bonus Eligible

• Excellent extended medical, dental and vision benefits beginning day 1

• 401(k) matching, vesting begins day 1

• Career development programs

• Charitable donation matching

• Paid Volunteer Hours

• Paid parental leave

• Family planning assistance including IVF, surrogacy and adoptions options

• Wellness and mental health resources

• Pet insurance offering

• A culture based on our values of Passion, Integrity and Community

#BRP

#LI-AC1

Brookfield Residential participates in the E-Verify process to confirm the eligibility of candidates to work in the United States.

We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.