At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

Ensure the Team meets or exceeds the service-to-sales targets and client retention, key performance benchmarks, as well as compliance and customer service standards

Responsibilities:

• Prepare productivity reports on policy issuance
• Prepare, draft, and issue policy documents (including non-standard and complicated policies) and ensure productivity is above Key Performance Indicator (KPI), and quality. 
• Identify problems in the policy issuance process, make recommendations to superior, and implements enhancements. 
• Review and handle miscellaneous agreements and correspondence
• Complete customers’ requested or related tasks promptly
• Support response to customers’ or related questions
• Assist in reviewing necessary documents and review procedures to enhance controls and efficiency
• On-time identification of errors, delays or any other problems, with subsequent diagnosis & resolution via corrective and preventive measures
• Work as a module owner and lead projects where necessary.
• Provide advice to Sales Team when required
• Provide support to Team Leader in coaching and supervising junior/new staff, and seek continuous improvement
• Assist team members in prioritizing tasks and assist Team Leader in arranging resources
• Coaching of junior members on complicated policies
• Perform any other duties and projects as assigned, e.g. Chinese Contracts, etc.

Requirements:

• University graduate with minimum 5 years customer services/operations experience or equivalent
• Good knowledge on group insurance and MPF/ORSO retirement schemes
• Self-motivated and customer orientated
• Detail oriented
• Good team player
• Good communication and interpersonal skills
• Outgoing personality with good presentation skills
• Good time management and organization skills
• Good staff coaching skills
• Good PC skills
• Proficient in both spoken and written Chinese and English

Others:

• You are required to obtain relevant license if your job involves in regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.