Sr Integration Ops Analyst

Posted:
4/2/2025, 5:03:03 PM

Location(s):
Maharashtra, India ⋅ Pune, Maharashtra, India

Experience Level(s):
Expert or higher ⋅ Senior

Field(s):
DevOps & Infrastructure ⋅ Software Engineering

  • Act as Technical SME and primarily responsible for managing and supporting integrations on multiple Enterprise Integration cloud platforms such as Mulesoft, Axway, or IBM Integration Bus.
  • Manage incident management, service requests, and monitoring operation metrics & alerts.
  • Troubleshoot and resolve issues across all environments.
  • Implement bug fixes and continuous improvements to reduce incidents.
  • Set up monitoring and alert mechanisms.
  • Support monthly patching of Integration platforms.
  • Assist project teams and other business stakeholders.
  • Design and implement integration solutions using best practices for various applications and systems.
  • Enforce and implement defined policies and checklists for successful project transitions (KT).
  • Ensure the technical quality, governance (compliance), and operationalization of integration solutions.
  • Collaborate with the EI Architecture team to plan and implement upgrades and migrations of current platforms according to the technology roadmap.
  • Keep the EI Architecture team updated about assigned tasks and seek their consultations as necessary.
  • Maintain support KPIs and keep the Interface repository up to date.
  • Provide technical assistance to support offshore teams and external partner resources.
  • Support new platform use cases and onboard them as appropriate.
  • Collaborate with partner and product vendor teams.
  • Create and maintain documentation as required.
  • Participate in flexible on-call/weekend support rotation as applicable.

What we look for

  • Bachelor's degree in IT or a similar technology-related field.
  • Minimum 10+ years of development and/or support experience in integration platforms.
  • Strong experience with Mulesoft Platform and CI/CD deployment tools, preferably Azure DevOps.
  • Significant experience with MFT products and configuration, preferably Axway ST.
  • Good experience with SQL skills and SSL Certificate management.
  • Experience in implementing DevOps, CI/CD configuration, automation, etc.
  • Must have a solid understanding of Integration, API architecture, and Cloud platforms.
  • Strong collaboration skills with multiple project teams and troubleshooting abilities.
  • Ability to provide technical help to support and build teams as needed.
  • Quick learner, ready for cross-skilled training.
  • A great team player.
  • Mulesoft or related Integration Certifications are a plus.