JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Description

Open Position Title: i.e. Facilities Officer

About JLL –

We’re JLL. We’re a professional services and investment management firm specializing in real estate. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions.

If you’re looking to step up your career, JLL is the perfect professional home. With us, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections and be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL!

About the role:

• Hotline and enquiry handling

• Prepare documentation / report for submission

• Responsible for procurement of daily supplies

• Ensure works are compliance with the Company and the Client’s policy and standards including health & safety work practices in the client’s office

• Ensure that the team liaises closely with the Regional Operations procedures to ensure service standards are maintained

• Ensure consistency of regional policies & procedures with constant updating of as required

• Handle ad hoc duties

Customer Service / Client Relationships

• Provide superior customer service

• Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user.

• Pro-actively manage client’s expectations ensuring that the service levels are maintained .

• Lead by example

Reporting

• Assist in the budgeting process as required

• Provide input as required into the Monthly Report to client

• Active involvement in the monitoring and achieving the required Key Performance Indicators

Sound like you? To apply you will have:

• Diploma / Degree in Facilities Management / Property Management or relevant disciplines.

• 2 years of relevant experience in FM/PM field preferred

• Interface with clients, landlords, consultants, contractors, and suppliers required

• A good team player with good organizational, communication and client management skills

• Good command of both written and spoken English and Cantonese/Chinese

• Good PC literacy and able to manage daily activities using various systems

Critical Competencies for Success

• Behave consistently with Jones Lang LaSalle cultural and ethical requirements

• Have a positive and proactive approach to work and able to work on own initiative and as part of a busy team

• Ability to deal with emergency situations in a calm manner

• Able to follow instructions and procedures

• Listens effectively and communicates through actions and example

• Takes a flexible approach to work patterns to meet the requirements of Jones Lang LaSalle and clients

• Ability to work within a budget

• Demonstrated initiative 

• Ability to solve problems

What you can expect from us

We’re an entrepreneurial, inclusive culture. We succeed together - across the desk and around the globe. We believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay. We’ll offer you a competitive salary and benefits package.

With us, you’ll develop your strengths and enjoy a career full of varied experiences. We can’t wait to see where your ambitions take you at JLL.

Apply today!

Location:

On-site –Hong Kong, SAR, China

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.