Become a part of our caring community and help us put health first
 

The Director, Sales Support will report to the Associate VP, Sales Support. You will lead strategic sales support initiatives that drive operational excellence, enable Stars performance, and support organizational goals. You will oversee the development and execution of programs that streamline sales processes, enhance cross-functional collaboration, and ensure effective resource utilization to optimize sales outcomes.

You will work closely with sales, operations, clinical, and analytics teams to identify and implement innovative solutions that improve member experience, manage costs, and contribute to quality measures. You will be critical in shaping strategies and delivering measurable improvements aligned with Humana's priorities. You must possess outstanding communication skills, including the ability to effectively visualize and articulate complex initiatives and program outcomes to enterprise senior executives through expert use of Microsoft PowerPoint and other presentation tools.

Key Responsibilities:

• Lead the planning, execution, and oversight of sales support programs, including Medicare complaints and Stars enablement initiatives.
• Develop and implement strategies to improve sales operational efficiencies, reduce member complaints, and enhance customer satisfaction.
• Collaborate with cross-functional teams to align sales support efforts with organizational quality and performance measures.
• Analyze data to identify gaps and opportunities, prioritize initiatives, and monitor progress toward goals.
• Foster a culture of innovation and continuous improvement within the sales support function.
• Prepare executive-level presentations using Microsoft PowerPoint to visualize program strategies, progress, and outcomes.
• Communicate complex information clearly and persuasively to enterprise senior executives and key stakeholders.
• Ensure compliance with regulatory requirements and internal policies.
• Manage and mentor a team of sales support professionals, providing guidance and professional development.
• Establish reporting mechanisms and communicate program outcomes to senior leadership.
• Represent the sales support function in organizational planning and strategy forums.

Use your skills to make an impact
 

Required Qualifications

• Bachelor's Degree
• 8 or more years of experience in sales support, program management, or healthcare operations.
• Experience with Stars programs and Medicare Advantage quality initiatives.
• 5 or more years of management experience
• Knowledge of Medicare complaint reduction strategies and sales enablement best practices.
• Demonstrated expertise in preparing and delivering executive‑level stars performance updates, dashboards, and strategic reporting for senior executives
• Experience leading large-scale initiatives with measurable outcomes.
• Strong analytical skills with experience using data to drive decision-making.

Preferred Qualifications

• Familiarity with process improvement methodologies (e.g., Lean, Six Sigma).
• Master's Degree
• Experience working in a matrixed healthcare organization.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$138,900 - $191,000 per year

 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 03-12-2026

About us
 

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.