Lithic is hiring an IT Support Specialist who will have the opportunity to own the internal IT support function of a rapidly growing fintech. This position will require you to work within and support key technical areas at Lithic, including end-user support, application management, access controls, and MDM configuration for our laptop fleet. Applicants should be excellent critical thinkers, highly personable, and able to solve various IT issues independently.

This role is an incredible opportunity for a driven IT professional to own and scale a crucial support function within a cutting-edge organization. This is an onsite position in our Soho office, Monday - Thursday, the occasional Friday may be required depending on office needs!

Job Responsibilities:

• Own end-to-end IT onboarding and offboarding
• Manage and triage the internal IT helpdesk, maintaining SLA targets and clear communication with requesters via Slack and Jira
• Administer identity and access management
• Manage endpoint fleet using MDM
• Inventory, configure, and support company hardware including laptops, peripherals, and office A/V equipment in the SoHo office
• Create and maintain IT documentation, runbooks, and self-service FAQs to reduce repetitive request volume
• Identify patterns in ticket data and build automations or self-service workflows that reduce manual work over time

Qualifications:

• 3+ years of experience working in an IT-related role in a SaaS environment
• Demonstrated ability to work in a customer-centric environment is a must
• Understanding of networking, encryption, and access control fundamentals
• Previous experience administering a cloud-native, centrally managed access control system (Okta, G Suite, etc.)
• Prior experience supporting an in-office and remote workforce
• Previous experience managing and configuring SaaS Applications

Preferred Qualifications:

• Experience managing a Vendor budget
• Prior experience working within a security framework
• Scripting experience
• Supporting compliance initiatives

The annual US salary range for this role is $103,000 - $140,000 plus equity. This salary range may be inclusive of several career levels at Lithic and will be narrowed during the interview process based on the candidate’s experience and qualifications.