Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

Essential Job Functions and Responsibilities

• Collaborates with cross-functional teams to design and implement integration solutions that enhance data flow and system interoperability.
• Proactively identifies opportunities for process improvements and implements solutions that enhance overall system performance.
• Manage onboarding processes for new SaaS applications.
• Develop, update, and maintain comprehensive technical documentation, process workflows, user guides, ServiceNow artifacts, and system specifications.
• Utilize strong analytical techniques to diagnose, troubleshoot, and resolve technical issues efficiently.
• Deliver outstanding customer service by engaging with internal customers to understand their requirements and provide dependable technical support and solutions. 
• Clearly present technical solutions and proposals to the architecture review board, thoughtfully addressing concerns and incorporating feedback as needed. 
• Potentially serve as Scrum Master facilitating effective teamwork and coaching, while assisting stakeholders in navigating team interactions.
• Designs, programs, builds, and deploys software applications and systems that support various business and insurance processes.
• Drives the implementation of new features and functionalities based on business requirements, enhancing the overall user experience. Ensures seamless integration of new applications with existing systems, minimizing disruptions to business operations.
• Supports software testing, deployment, maintenance, and evolution activities by correcting programming errors, responding to scope changes, and coding software enhancements 
• Performs other duties as assigned.

Knowledge, Skills, and Experience

Education: Bachelor’s degree in Information Technology, Computer Science, Software Engineering, or a related field.

• Excellent communication abilities, encompassing verbal, written, and active listening skills, with the capacity to engage effectively with individual contributors, organizational leaders, and offshore team members. 
• Proficient in conveying complex technical concepts to both technical and non-technical stakeholders.
• Demonstrated capability to support multiple products and domains simultaneously. 
• Effective at managing multiple tasks and priorities. 
• In-depth knowledge of technology infrastructure, including servers, operating systems, cloud platforms, and security methodologies. 
• Advanced analytical and problem-solving skills. 

This job is non-exempt in California.

Business Unit:

Property & Casualty IT Services

Benefits:

Compensation varies by role, position level, and location. Individual pay is influenced by skills, education, training, certifications, experience, and the role's scope and complexity, along with business needs.

We offer a competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match. These benefits are available to eligible full-time and part-time employees.

Your recruiter can provide more details about our total rewards and specific compensation ranges during the hiring process.