Work Flexibility: Hybrid

Job description

The Senior Analyst, Customer MDM is responsible for managing workflows involving customer master data creation/updates, process improvement and maintenance within the relevant ERP system.  High level of accuracy and attention to detail is required.         

What you will do :

• Provide advanced thought process of customer information and how it ties back to the divisional software applications.

• Serve as a key process and system resource for matching cross divisional Customer Master Data to third party resources

• Answer and understand complex questions related to customer stewardship while maintaining positive customer experiences

• Analyze, research, and resolve complex customer matching issues of a broad scope using independent judgment

• Collaboration with divisional functional teams, both locally and globally, to ensure project(s) success to meet short and long term goals and needs.

• Assist Accounting and Customer Service Department employees in the completion of their duties by providing training and technical support where needed to gain understanding of customer master data.

• Must be able to observe, manage and correct customer divisional master data inconsistencies within multiple ERP systems (e.g. in the numbers, printed word, report appearance, etc.)

• Ability to research and offer resolution to processing issues that demonstrate competence in system navigation and processes in order to assist in testing new processes

• A subject matter expert that may act as an interdivisional resource for a project or assisting in the project completion.

• Support stakeholder SLA’s and work to provide KPI’s

What you need:

• Bachelor’s Degree in Accounting, Finance, Business, IS or related discipline

• Fluent spoken and written English. Any other language is a plus

• Must have excellent verbal and written interpersonal communications skills

• Excellent analytical skills

• Exceptional skills in applicable Microsoft software programs

• Business Intelligence tools preferred (Microsoft reporting, PowerBi)

• Major ERP systems experience (SAP or MDG, Oracle, JD Edwards)

• Must be able to organize with the ability to prioritize work and keep accurate and detailed records

• Must have excellent time management skills with the ability to use independent judgment effectively

• Must be able to understand and work within complex interdivisional procedures and policies

Qualifications & experience:

• Minimum of 5 years of relevant experience required maintaining master data records (customer master preferred)

Travel Percentage: 10%