CRT Solution Management Center Representative (Temporary position)

Description -

The Solution Management Center (SMC) is part of the HP EMEA Customer Relations Organization (CRT). The SMC representative supports the CRT Front Office teams in resolving the customer problem and delivering right solutions as per the agreement with customers.

Job specifics/responsibilities:
 

Launch and administrate the following solutions:

• Payments and Credit notes

• Direct and Indirect Material order mgt, including recommendation on replacement units

• Warranties entitlement

• Collection of defective material

• Support new services and solutions

• All other legally permissible tasks requested by the line manager

To fulfil the role responsibilities, you will

• Evaluate requests, log & trigger the solutions, apply follow through monitoring to ensure successful delivery of the solution, address corner situations with right contact across different partnering teams, act with agility and sense of urgency.

• Exercises independent judgment within defined parameters.

• Coordinate with the other departments to provide the best solution

• Keep your contacts regularly informed, be proactive

• Follow up on the successful completion of each case

• Work closely with rest of your team and Team Lead

Education (degree) and professional experience required:

• High School Diploma or higher

• Previous relevant experience in contact center environment

Other requirements:

• Excellent command of written and oral English (C1 level Certification)

• Additional European languages will be considered as an advantage.
   

Personal skills and qualities:

• Self-motivated team player

• Customer service mindset, can-do attitude and a lot of common sense

• Attention to details, focus

• Good interpersonal and communications skills.

• Good organizational, time management and planning skills.

• Able to work under pressure

• Capable to work in a dynamic virtual team, and eager to learn.

Technical skills (procedures and documents the employee must be acquainted with):

• Genuine interest for Technology

• Experience and literacy of MS Office products - Word, Excel, PowerPoint, Outlook

• SAP knowledge will be considered as an advantage

Job -

Services

Schedule -

Full time

Shift -

Summarized Shift (Bulgaria)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement