Posted:
7/7/2024, 5:00:00 PM
Location(s):
Arizona, United States
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support
Workplace Type:
Hybrid
We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further — Haemonetics is your employer of choice.
Accountabilities:
Provides services such as on-site installation, software and hardware configuration, product support, trouble shooting of Haemonetics equipment.
Works extensively with customer to validate analyzers.
Provides operator training for Haemonetics software and devices.
Supports analyzer testing and evaluating calibration reagents and QC controls.
Conducts tests using calibrated pipettes in a clinical, laboratory or research setting
Blood sample handling as it relates to hemostasis and coagulation testing
Lead, facilitate, coordinate, and track day-to-day activities required to ensure the project is completed on time.
Communicates progress and outcomes against tasks to internal and external stakeholders
Leads regular status meetings with project team.
Demonstrates effective communication and engagement with customer.
Ensures complete project closure including customer acknowledgement, equipment and materials reconciliation, and transition to Customer Support.
Utilizes time, project-and support-tracking tools.
Resolves and/or escalates issues in a timely manner.
Adheres to and follows Haemonetics policies and procedures.
Extensive overnight travel as required.
Requirements:
Experience implementing, using and supporting laboratory, medical technology or clinical solutions in healthcare required
Experience implementing and supporting laboratory, medical technology or clinical solutions in healthcare desired
IT and/or software implementation experience desired
Strong written and verbal communication skills required
Ability to travel up to 65%
West coast customer coverage-Candidates must be located near a major airport. Seattle, Las Vegas, Portland, Salt Lake City, Boise, Los Angeles, San Diego, Denver.
Website: https://haemonetics.com/
Headquarter Location: Boston, Massachusetts, United States
Employee Count: 1001-5000
Year Founded: 1971
IPO Status: Public
Last Funding Type: Post-IPO Equity
Industries: Biotechnology ⋅ Consulting ⋅ Health Care ⋅ Medical ⋅ Medical Device