Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

EAME Distribution’s mission is to deliver superior customer experience, profitable market leadership and services growth through industry-best distribution performance. We provide governance and administration of Cat® dealers across Europe, Africa, the Middle East, and Eurasia.

Join the EAME Distribution Team as a Product Support Operations Representative, where your critical thinking skills and service-oriented mindset will thrive as you shape an operational excellence driven organization of the future. Bring your passion for designing, architecting, and implementing improvement projects to the table, while also leveraging the power of storytelling with data. Lead the charge in crafting a project portfolio aimed at simplifying and enhancing our practices, ultimately driving superior experiences for our dealers and customers across the region. If you’re ready to make a significant impact and drive positive change, apply now!

Role Definition
Provides support for dealer specific product or service development.

Responsibilities

• Prioritizes development activities with dealers and accesses resources to support.

• Ensure adequate capability and capacity are in place at the dealers to deliver services growth.

• Cultivating and maintaining ongoing customer relationships.

• Developing in-depth knowledge of organizational products and programs, as well as capabilities of team members within the department.

Qualifications / Experience:

Proven experience (4-5 years minimum) In project management, service and/or parts operations, governance and stakeholder management in industries such as Construction, Mining, Energy, Marine, Oil and Gas specifically in Africa and the Middle East. A completed university degree in Business Management, Engineering, or related field. Must be proficient in French and English. Arabic is a plus.

Skill Descriptors

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

• Collaborating: Knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner.

• Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.

• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

What we offer: 

From day one, you’re set up to thrive at Caterpillar: helpful training, relatable mentors, global experience, competitive salary package, work-life balance, and the growth opportunities you expect with a Fortune 100 company.

You power our success, and we are committed to empowering yours. After all, when your work can impact the entire world, it’s important to do work that matters.

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

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Posting Dates:

September 25, 2024 - October 7, 2024

Caterpillar is an Equal Opportunity Employer (EEO).

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