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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

           F&A Senior Officer Job Description

We’re looking for a proactive professional to handle customer invoice disputes, validate billing data using tools like DWH and Excel (Power Query), and process adjustments via PAT and RADIUM applications for reseller & Billing center customers. The role involves collaborating with resellers, generating reports, and supporting continuous improvement. Strong communication, problem-solving, and Microsoft Office skills are key.

Job Grade: 09

Shift Timings: 6 PM to 3 AM IST

Key Responsibilities:

• Manage and resolve customer invoice disputes received via Salesforce, email, and the Customer Resolution Portal, following documented DLPs/SOWs
• Validate and verify billing, tracking, and invoice data using tools such as DWH, DBT, DIR, and Microsoft Access
• Clean and transform data in Excel using advanced functions, including Power Query
• Review and approve billing adjustments submitted through the PAT and RADIUM tools
• Collaborate with resellers (e.g., UNISHIPPER, WWEX, INEXPRESS) to resolve dispute cases efficiently
• Perform additional tasks assigned by management, ensuring flexibility and responsiveness
• Generate and maintain daily, weekly, and monthly reports to support process visibility and continuous improvement

Skill Requirements:

• Strong communication skills
• Excellent interpersonal and problem-solving abilities
• Self-motivated with a proactive approach
• Proficient in Microsoft Office tools
• Ability to perform effectively under pressure

Employee Type:
 

Permanent

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