Join Cleveland Clinic Akron General where we have been providing world-class care to the community for over 100 years. At Akron General, you will work and learn from some of the best caregivers, provide and receive multitudes of support and appreciation, and create the steppingstones toward a rewarding career with one of the world's most respected healthcare organizations. We strive for patient-centered care and comfort, and we are committed to serving the community and treating our patients as family.    

From evaluation to diagnosis to treatment, our Cleveland Clinic Akron General orthopaedic specialists will work with patients to develop a treatment plan that works best for their joint, bone or muscle condition. Akron General orthopaedic surgeons have expertise in all areas of orthopaedics. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare. 

A caregiver in this position works days, from 8:00am—4:30pm. 

A caregiver who excels in this role will:  

• Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data. 

• Validate patient physician information and ensures accurate collection. 

• Identify patients in need of financial counseling to ensure appropriate payment of services. 

• Triage appointments, based on diagnosis, patient preferences, and physician specialty. 

• Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians. 

• Perform scheduling both intra- and inter-departmentally as requested by physician orders. 

• Receive orders and processes as indicated by provider and schedules according to protocol. 

• Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.). 

• Serve as liaison with admitting office regarding hospital reservations, update admission information and cancels reservations. 

• Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity. 

• Communicate with patients and their families to provide detailed instructions, directions, and resources available. 

Minimum qualifications for the ideal future caregiver include:  

• High school diploma or GED.  

• Two years of related experience in an area that provides broad knowledge of medical terminology that includes patient registration, patient billing, insurance processing or appointment/operating room scheduling OR three years of customer service concierge experience. 

• Proficient in personal computers (PC) and general knowledge of PC-based systems and software. 

Preferred qualifications for the ideal future caregiver include:  

• Working knowledge of computerized appointment/OR scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access. 

• In-depth knowledge of medical terminology and/or CPT/ICD coding. 

• Knowledge of Microsoft Word and Excel applications. 

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/