Posted:
9/27/2024, 10:30:24 AM
Location(s):
Columbia, South Carolina, United States ⋅ South Carolina, United States
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
IT & Security
What You’ll Do:
Oversight over all high severity outages, running bridge lines, and governing I/S resources in an environment of accountability.
Manage or provide oversight over all Incident Management tools, including but not limited to Incident Focus, Info Gathering, and Heads-Up Messaging.
Partner with all TSC Service Desks, System Support Groups, and Client organizations to drive for process improvements and reduction of Production-impacting outages across all Lines of Business.
Leads all of I/S in the Daily Operational Standup meeting to determine the daily health of the business, by presenting the past day’s outages, current outages, current health status of all I/S groups, and hosts the Release Management staff as they announce upcoming changes to the environment.
Provide 24x7x365 support to all technicians working high severity outages and escalations, with a focus on System Support Groups (SSG), Critical Incident Management (CIM) technicians and the AfterHours Service Desk (AHSD).
Identify any negative Incident Management trends and take steps to rectify quickly, through the use of reporting, taskforces, subcommittees, or other initiatives.
Lead Red Alerts for the company, pulling in resources, escalating as needed and creating polished analysis and documentation.
To Qualify for This Position, You'll Need:
Required Education:
Bachelor’s degree OR
4 years of job-related work experience OR
2 years of job-related experience plus an associate’s degree in any major
Work Experience:
2 years' experience including facilitating and leading groups, training, or collaborating across teams in order to resolve problems and achieve results.
Required Skills and Abilities:
Ability to quickly assess critical situations, make appropriate decisions, and drive resolution.
Strong interpersonal skills.
Detail oriented.
Proven ability to identify resource needs and escalate functional, quality, and timeline issues appropriately.
Demonstrated, excellent verbal and written communication skills, including the ability to communicate with all levels up to and including executive management.
Strong critical thinking, problem solving, and analytical skills.
Demonstrated, effective organizational and leadership skills in a team environment.
Required Software and Other Tools:
Microsoft Office including at least intermediate level of Outlook, Word, Excel and PowerPoint.
What We Can Do for You:
We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have access and opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.
Our comprehensive benefits package includes:
Subsidized health plans, dental and vision coverage
401K retirement savings plan with company match
Life Insurance
Paid Time Off (PTO)
Nine paid holidays
On-site cafeterias and fitness centers in major locations
Wellness program and healthy lifestyle premium discount
Tuition assistance
Service recognition
Employee Assistance
Discounts to movies, theaters, zoos, theme parks and more
What to Expect Next:
After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. Management will be conducting interviews with those candidates who qualify with prioritization given to those candidates who demonstrate the preferred qualifications.
We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.
Some states have required notifications. Here's more information.
BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.
We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.
If you need special assistance or an accommodation while seeking employment, please e-mail [email protected] or call 1-800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.
Website: https://tdadental.com/
Headquarter Location: Phoenix, Arizona, United States
Employee Count: 101-250
Year Founded: 1995
IPO Status: Private
Industries: Dental ⋅ Health Care ⋅ Health Insurance ⋅ Insurance ⋅ Life Insurance