Skill required: Next Generation Customer Operations - Customer Service Technology
Designation: Inbound Sales Management Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? the People Champion is responsible for fostering a positive and productive environment for employees, supporting their development, ensuring employee well-being, and bridging communication between agents and management. They play an integral role in creating a workplace where agents feel supported, valued, and motivated to perform at their best.
What are we looking for? Employee Engagement and Well-being,Coaching and Development,Communication and Advocacy,Wellness and Support Programs,Team Building and Motivation along with Engagement Team
Roles and Responsibilities: Employee Engagement and Well-being: • Monitor agent morale: Regularly check on agents' job satisfaction, morale, and general well-being. • Promote work-life balance: Advocate for practices that help agents maintain a healthy balance between work and personal life. • Create a positive work culture: Foster a supportive, inclusive, and collaborative environment in office. • Conflict resolution: Act as a mediator for resolving disputes or misunderstandings between employees. • Laise with HR/Payroll for salary related issues arising due to LOA, etc. Coaching and Development, • Career progression: Help agents develop career paths and growth opportunities within the organization. • Provide ongoing coaching: Offer one-on-one coaching sessions to agents to improve performance and support their professional development. Communication and Advocacy: • Act as a liaison: Serve as a link between employees and management, communicating employee concerns, feedback, and suggestions to leadership. • Employee surveys and feedback: Conduct regular surveys and focus groups to gather feedback from agents on their experiences and use this data to influence decisions. • Promote company values: Champion the organization’s core values and ensure they are reflected in the daily work and interactions of agents. Wellness and Support Programs: • Implement wellness initiatives: Introduce and promote wellness programs to help reduce stress and prevent burnout among agents. • Employee assistance programs (EAP): Inform and encourage agents to make use of available mental health and wellness resources. Change Management, • Support organizational change: Help agents adapt to changes in processes, technologies, or shifts in business strategy by providing guidance and support. • Promote a growth mindset: Encourage employees to embrace change and see it as an opportunity for personal and professional growth. Team Building and Motivation along with Engagement Team: • Foster teamwork: Organize team-building activities or events to build camaraderie and improve team cohesion. • Celebrate success: Acknowledge and celebrate individual and team achievements, whether through formal awards (Town Halls) or informal recognition. • Create an engaging environment by having Fun & Games @ Work Compliance and Policy Adherence: • Ensure compliance: Ensure agents follow company policies, procedures, and legal regulations related to work practices, including labour laws and health and safety guidelines. • Promote ethical behaviour: Encourage a high standard of ethical behaviour among all agents, ensuring the organization’s values are upheld.

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.