The Program Analyst is responsible for managing end‑to‑end operational performance for assigned internal customers. This role acts as the primary operational contact, ensuring flawless daily execution, resolving issues, and driving continuous improvement across order management, fulfillment, logistics, and service levels. Success in this role requires strong analytical skills, cross‑functional coordination, and a customer‑focused mindset.

This is an onsite role in our Mt Juliet TN facility.

What will be my duties and responsibilities in this job?

• Serve as the primary operational lead and point of contact for assigned customer accounts
• Build strong, trust‑based relationships with customers, internal teams, and cross‑functional partners
• Translate customer requirements into executable operational plans and ensure on‑time delivery
• Monitor daily operations including order flow, inventory management, fulfillment, logistics, and returns
• Track and analyze KPIs such as SLA compliance, cycle times, order accuracy, throughput, and quality metrics
• Lead root cause investigations and implement corrective and preventive actions to address performance gaps
• Manage escalations with urgency, clarity, and strong business judgment
• Partner with supply chain, warehousing, technical operations, finance, and quality teams to resolve operational blockers
• Support capacity planning, forecasting, and resource alignment to meet business growth and seasonal demand
• Work with data and analytics teams to deliver dashboards, reporting, and customer insights
• Identify process inefficiencies and drive improvement initiatives that reduce cost, improve speed, and enhance service
• Prepare and present performance data, trends, risks, and improvement plans during QBRs/MBRs and leadership reviews
• Support pricing updates, SOW adherence, cost‑reduction initiatives, and operational budgeting
• Ensure compliance with contractual obligations, SLAs, and operational standards

What are the requirements needed for this position?

• Bachelor’s degree in Operations, Supply Chain, Business, Engineering, or related field (or equivalent experience)
• 2+ years of experience in operations, supply chain, account management, logistics, or related functions (level dependent)
• Strong analytical and problem‑solving skills with the ability to interpret data and drive decisions
• Proven ability to manage complex accounts and collaborate across cross‑functional teams
• Excellent communication, customer‑facing, and relationship‑building skills
• High attention to detail, strong organizational skills, and ability to manage multiple priorities simultaneously

What other skills/experience would be helpful to have?

• Experience in high‑volume, fast‑paced environments (technology, consumer electronics, manufacturing, logistics, etc.)
• Lean, Six Sigma, or continuous improvement experience
• Demonstrated success improving customer satisfaction and operational performance

Pay Range:

$56,200.00 - $94,100.00

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 15 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

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