Scheduled Hours

40

Position Summary

Leads the work of Medical Assistants I and II, and/or acts as the primary clinic resource in a large multi-physician clinical practice; functions as a Medical Assistant in the department, prepares and maintains exam rooms, prepares charts, obtains reports and records; directs patient flow and ensures the overall smooth running of the clinical office. MAIII in the Multiple Sclerosis and Neuroimmunology Section in the Department of Neurology. MS Section clinical providers include 6 MD Faculty Members, 1 Nurse Practitioner, 2-3 Neurology Fellows. Clinic/Patient Support Team also includes 2 RNs, an Administrative Coordinator, a Pre-Certification Specialist, and a Specialty Pharmacy Team. This MAIII position is predominantly back-office coordination of care, which may include patient messages in Epic and by phone, triage, documentation, medication refills, paperwork, entering orders, scheduling tests, completing forms and other paperwork, etc. Currently Support Team is working 2.0-2.5 days in office, and 2.5-3.0 days home.

Job Description

Primary Duties & Responsibilities

Patient Care Duties

• Interacts directly with patients in clinic setting and completes clinical tasks which may include obtaining vital signs, completion of EKGs, phlebotomy, and verification of medications.
• Prepares for office hours by doing tasks such as obtaining charts, scheduling tests, and preparing exam rooms.
• Assists with examinations, procedures, and lab tests.
• Assists with renewal and authorization of non-narcotic medications per standing orders and department guidelines.
• Administers medications under the order of physicians or nurse practitioner (this includes vaccines and IM and subcutaneous injections).

Communication and Documentation

• Schedules and assigns work to other Medical Assistants to ensure appropriate staffing; assists in orientating and training new Medical Assistants.
• Directs patient flow, assists with special procedures/treatments, and completes requisitions.
• Routes phone messages, patient questions, and telephone communications to appropriate personnel.
• Assists with care coordination by doing tasks outlined under the department guidelines such as calling patients with test results, scheduling appointments, assisting with return calls; scheduling surgeries, diagnostic procedures, and admissions; and monitoring new and return patient contacts, including scheduling of appointments and follow-up appointments.
• Completes necessary paperwork and documentation in a timely manner.
• Answers basic questions from patient/family regarding treatments, diagnosis, and procedures.
• If order entry in the electronic medical record is part of the job function, completes requisitions/orders per Washington University guidelines.

Equipment and Supplies

• Monitors supply inventory, ensuring adequate supplies, equipment or garments are available and that they comply with regulations.
• Cleans and stocks exam rooms and sterilizes instruments.

Other Functions

• Maintains required HIPAA compliance, skills/competencies and participates in in-services, staff programs, continuing education, and cross-training programs according to established standards and Washington University policies.
• Complies with OSHA, state and federal regulatory sources/standards.
• Participates in quality improvement activities to ensure appropriate clinical outcomes.
• Performs other duties as assigned.

Preferred Qualifications

• One year or more of supervisory or team leader experience.
• Three years or more of Medical Assistant experience.
• Graduate of an accredited Medical Assistant program.
• Electronic medical record experience.
• Interactive communication skills with ability to work with physicians, patients, families, significant others, and support staff.
• Strong interpersonal, organizational, and telephone skills, working knowledge of anatomy and physiology, fundamentals of medical terminology.

Required Qualifications

• High school diploma or equivalent high school certification.
• Registered or Certified Medical Assistant with three years of related work experience (examples of related fields include military medic, emergency medical technicians, Nurse’s Aide, physical therapy and nurse technicians, and certified athletic trainers). Medical Assistant credentials must be obtained from in-person proctored exams from the following certifying bodies: NHA, AAMA or AMT. In-person proctored credentials from other certifying bodies may be accepted upon approval from Human Resources. Substitutions include:
  • Graduate of an accredited nursing program (such as RN/LPN), or comparable allied health training program with a minimum of one year of relevant experience.
  • Ability to show proof of a Medical Assistant certification/registration with successful completion of certification exam (online proctored exams are not sufficient to meet the credential requirement) within six months of hire date (or within a shorter time frame if noted by hiring manager).

• Basic Life Support certification (Online Basic Life Support certifications, those without a skills assessment component, are not sufficient to meet the Basic Life Support requirements).

Grade

C07-H

Salary Range

$19.21 - $28.85 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [email protected] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Want to Live Near Your Work and/or improve your commute? Take advantage of our free Metro transit U-Pass for eligible employees. We also offer a forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO/AA Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Diversity Statement

Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.