Employment Type

Fixed Term (Fixed Term)

Closing Date

13 Jan 2025 11:59pm

Job Title

Space Planning Specialist - 6 Month Fixed Term

Job Summary

Job Description

About the team

Telstra Consumer - Telstra Contact Centre’s provides customer support to Telstra's customers across a range of channels.

The role with us

As a Space Planning Specialist, you are pivotal in crafting customer-centric planograms and floorplans that ensure seamless store implementation and high compliance levels. Your expertise lies in optimising product placement and store layouts to maximise sales and enhance the customer experience. By utilising data, analytics, and customer insights, you develop effective category adjacencies and support both assisted and unassisted customer navigation. This role will also be responsible for supporting projects and in-store initiatives to drive category and customer engagement at the shelf.

We are looking for a suitable candidate based in Melbourne. This is a six-month fixed-term opportunity.

Key Responsibilities

• Develop and deliver customer-centric planograms and floorplans to ensure seamless store implementation and high levels of compliance.
• Optimise product placement on fixtures to maximise sales opportunities and enhance the customer shopping experience.
• Create effective category adjacencies to increase basket size and product attachment.
• Support both assisted and unassisted customer navigation within the store through strategic layout planning.
• Leverage data, analytics, and customer insights to create a return on space and investment for various categories.
• Conduct trials and innovations to uplift the customer experience within stores.
• Build and foster strong relationships with store teams to ensure effective communication and collaboration.
• Create briefings for projects and initiatives and present to stakeholders (internal and external).
• Conduct market and competitor research.

Key Skills Required

• Business and process analytics
• Business intelligence reporting
• Business trend analysis
• Continuous improvement
• Critical Thinking
• Data Modelling
• Planogram development
• Floorplan design
• Product placement
• Customer navigation
• Brand consistency
• Revenue optimisation
• Space planning tools

If this opportunity sounds like a perfect fit for you, we'd encourage you to apply! 

Please attach your CV/resume when applying.

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When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued, and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders, and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritize creating a workplace culture where everyone is safe and can thrive. 

We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.